Summary
Overview
Work History
Skills
Timeline
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Joe Jacobson

Edina,MN

Summary

Over ten years of experience in the pharmacy benefit management industry. Client focused, with a passion for relationship building and improving process to gain efficiencies and increase client satisfaction. History of implementing successful client solutions, such as automation, providing products that reduce costs and increase client stickiness.

Overview

10
10
years of professional experience

Work History

Senior Manager - Process Optimization

Express Scripts Inc
Bloomington, MN
05.2021 - Current
  • Evaluated hiring, firing and promotions requests. Direct reports include client facing leads, pharmacists, software developers, and offshore contractors.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve more efficient benefit setup, improved client relationships. This has directly led to clients renewing with Express Scripts. Since 2021, this program has resulted in 100% (6/6) of targeted clients renewing their contracts.
  • Determined priorities and set policies for benefit simplification and optimization. Collaborating with several internal partners, including technology, operations, and account management.
  • Supervised and directed client facing benefit managers and clinical pharmacist leads to keep projects on-track and tasks prioritized. Creating repeatable, proven processes that leads to better and faster results in optimization.
  • Led client facing proposals for benefit design optimization, targeting renewing clients to deliver mutually beneficial benefit design and technology solutions for large health plan clients.

Manager - Benefit Operations

Express Scripts
Bloomington, MN
06.2016 - 04.2021
  • Assessed client requirements and developed targeted benefits solutions.
  • Acted as business owner for benefit setup automation development, working in partnership with technology teams through the Agile project management model. This greatly decreased the number of manual transactions required to support client pharmacy benefits, saving over $2 million annually in labor costs, along with further savings by reducing manual setup errors.
  • Simplified benefit intent process for configuration subject matter experts and clients, reducing the level of effort required to capture client benefit design and increasing quality level of benefit setup.

Senior Client Benefit Analyst

Express Scripts
Bloomington, MN
10.2013 - 05.2016
  • Acted as benefit manager for one of Express Scripts' largest health plan clients at Express Scripts.
  • Led all health plan clients through a large system migration, focusing on accurate conversion of client accumulators (deductibles, plan maximums, etc.).
  • In addition to client specific tasks, acted as subject matter expert across all health plan clients, assisting in large scale projects and crisis management for issues relating to accumulators.

Client Benefit Analyst

Express Scripts
Bloomington, MN
11.2011 - 09.2013
  • Supported client benefit setup for large health plan clients. Areas included copay, drug coverage, dispensing policies, pricing/billing setup, and accumulators (deductible, plan max, etc.).
  • Led implementations for smaller commercial clients from start to finish, supporting all areas of benefit design.
  • Created new setup products and rules for clients in all areas of benefit design. Also acted and subject matter expert in product and rule creation, responsible for advising, reviewing, and approving new rules for other benefit analysts .

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Staff management
  • Project management
  • Client relationships
  • Process innovation and improvements
  • Design And Implementation
  • Problem Solving
  • Analytical Skills
  • Cost Reduction
  • Continuous Improvement

Timeline

Senior Manager - Process Optimization

Express Scripts Inc
05.2021 - Current

Manager - Benefit Operations

Express Scripts
06.2016 - 04.2021

Senior Client Benefit Analyst

Express Scripts
10.2013 - 05.2016

Client Benefit Analyst

Express Scripts
11.2011 - 09.2013

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Joe Jacobson