Joe Johnson
Dayton,OH
Summary
Motivated supervisor with extensive experience in airline leadership, supervision, and training. Known to identify operational needs and implement effective solutions that result in cost savings, increased revenues, and heightened customer satisfaction. Resourceful and highly organized, possesses exceptional leadership skills and a proven track record in team building. Excels at completing tasks accurately and efficiently, even in the face of interruptions and competing demands. Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training Lead/Training and Development Supervisor
Integrated Deicing Services
2020.10 - Current
- Aircraft deicing training lead
- Shift lead
- Responsible for the safe daily departure and safe deicing of 100+ aircraft
- Current United Airlines Qualified Instructor
- Current Southwest Airlines Qualified Instructor
- Signed off as a Train the Trainer qualified instructor
- Numerous cargo and commercial airlines signoffs as instructor.
- Delivered engaging presentations on various industry topics at conferences, positioning the company as an expert resource in its field.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
- Optimized training resources by conducting regular audits and eliminating redundancy or outdated materials, maintaining a current and effective learning library.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Arranged meeting spaces and supporting materials for each class.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Recruited, trained and mentored new instructors.
- Trained and mentored 300+ new personnel hired to fulfill various roles.
- Streamlined onboarding processes for new hires, reducing time-to-full productivity.
Assistant Crew Chief/Assistant Base Manager
Foxtrot Aviation Services
2021.04 - 2021.07
- Ran all day to day aspects of an airline cleaning service company
- Was also training manager for the Dayton station
- Had 10 employees on third shift that reported directly to me.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Enhanced communication within the team through regular meetings and clear task delegation.
- Supported Crew Chief in managing daily operations, ensuring efficient workflows and high-quality results.
- Ensured compliance with company policies, industry regulations, and environmental guidelines throughout all projects.
- Assisted in training new crew members for smoother onboarding and faster integration into the team.
- Improved team efficiency by implementing streamlined processes and optimizing daily tasks.
- Resolved conflicts among crew members, fostering a positive work environment for increased productivity.
- Developed strong relationships with colleagues from diverse backgrounds through open communication channels and mutual respect practices.
- Managed team according to company standards and compliance requirements.
- Trained all team members on key roles to maintain flexibility.
- Enforced strict safety protocols to protect crew members.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Upheld KDAY dress and appearance regulations for professional appearance.
Winter Operations Manager
United Ground Express
2018.08 - 2020.10
- While working as part of the winter operations team I was responsible for oversight of 12+ United airlines stations stations
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Helped with all the different aspects of each stations deicing program
- Ordered fluids, kept inventory, worked different aspects of each station, remained in constant contact with each station or vendor to ensure a safe and successful deicing season
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Did multiple audits throughout the 2018/2019 deicing season, both vendor and station deicing audits
- As a QI I would visit different stations in the UGE network, to assist the local team with training.
- Accomplished multiple tasks within established timeframes.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service/Lead Ramp Agent
United Ground Express
2016.07 - 2020.10
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Ran all aspects of busy airport ramp
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10+ daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Checked cargo and baggage for security to meet TSA regulations.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Lead Ramp Service Agent
Frontier Airlines
2010.06 - 2013.10
- Processed reservations, coordinated stand-bys and monitored cabin availability
- Checked baggage and collected baggage charges
- Monitored compliance with size limitation guidelines for the carry-on baggage program
- Responded politely to passenger complaints regarding ticketing and baggage handling
- Escorted passengers in wheelchairs from terminals to aircrafts
- Protected customers' baggage from loss, theft and damage by handling in the proper manner
- Determined flight close-out times and completed and verified flight forms
- Announced flight status updates and information about gate changes over airport's public address system
- Vacuumed aircraft upholstery, cleaned windows and serviced galleys
- Coordinated with airport vendors regarding fueling and catering logistics
- Instructed passengers on all safety and emergency procedures and answered any questions
- Picked up and transported cargo and baggage to and from aircraft
- Tagged checked baggage with appropriate destination with 100% accuracy rate.
Aircraft refueler/ Deicer
Wright Brothers Aero
2006.07 - 2008.02
- Worked hard to ensure proper fuel weights and balances to ensure an on-time departure
- Worked the Frontier Airlines ramp as a contract employee, ensured safety was first
- As a deicer, I always followed proper protocol to ensure a safe and timely departure.
Education
Master of Science - Aviation Management And Operations
Liberty University
Lynchburg, VA08.2027
Pattterson Co-op/ Dayton Career Academy
Dayton, OH01.1994
Skills
- Employee Onboarding
- Virtual Training
- Coaching and Mentoring
- Train-the-Trainer
- Training delivery
- E-Learning Platforms
- Technical training
- Blended Learning
- Multimedia Content Creation
- Adult Learning Theory
- Workshop Facilitation
- Organizational Leadership
- Training and mentoring
- Lesson Planning
- Assigning Work
- Client Relationship Management
- Operations Management
- Scheduling training sessions
- Leading seminars
- Curriculum Design
- MS word, MS excel expertise
- Specializing in Safety and Training
- Arranging spaces
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Documentation and Recordkeeping
- Leadership Development
- Goal Setting
- Professionalism
- Employee Relations
- Public Speaking
- Time management abilities
- Work Coordination
- Written Communication
- Compliance Training
- Individualized Instruction
- Group Instruction
- Training material development
- Project Implementation
- Materials Preparation
- Classroom experience
- Client Retention
- Training Program Design
Certification
- United Airlines Qualified instructor
- Southwest Airlines Qualified instructor
- 18+ years deicing experience
- 20+ years management and supervisory experience
Timeline
Assistant Crew Chief/Assistant Base Manager
Foxtrot Aviation Services
2021.04 - 2021.07
Training Lead/Training and Development Supervisor
Integrated Deicing Services
2020.10 - Current
Winter Operations Manager
United Ground Express
2018.08 - 2020.10
Customer Service/Lead Ramp Agent
United Ground Express
2016.07 - 2020.10
Lead Ramp Service Agent
Frontier Airlines
2010.06 - 2013.10
Aircraft refueler/ Deicer
Wright Brothers Aero
2006.07 - 2008.02
Master of Science - Aviation Management And Operations
Liberty University
Pattterson Co-op/ Dayton Career Academy
- United Airlines Qualified instructor
- Southwest Airlines Qualified instructor
- 18+ years deicing experience
- 20+ years management and supervisory experience
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