Joe Johnson
Fresno,California
Summary
Proactive Sales Lead and Store Manager with extensive experience in team coaching, inventory management, and daily store operations. Demonstrated expertise in exceeding sales targets, enhancing customer satisfaction, and maintaining a visually appealing store environment. Skilled in sales planning, lead generation, and business development, offering strong leadership and problem-solving abilities.
Overview
32
32
years of professional experience
Work History
Sales Lead
Grainger
02.2002 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, and online orders.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Enhanced customer satisfaction with personalized follow-up strategies.
Store Manager
AutoZone
04.1992 - 09.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Graduate Certificate - Management Information Systems
New Skills Academy
Online05.2021
High School Diploma -
Edison High School
Fresno, CA05.1991
Skills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Account Management
- Customer Retention
- Business Development
Timeline
Sales Lead
Grainger
02.2002 - Current
Store Manager
AutoZone
04.1992 - 09.2001
Graduate Certificate - Management Information Systems
New Skills Academy
High School Diploma -
Edison High School