JOE JORDISON
Fort McMurray,Canada
Summary
Resourceful Branch Manager with years of experience in challenging, fast-paced wholesale environments. Known for amiable professionalism.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Westburne
Cobourg, ON
10.2020 - 09.2024
- Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Design sales and service strategies to improve revenue and retention
- Develop and maintain client rapport to meet financial service needs and drive branch loyalty
- Boost customer base, acquire new customers and identify needs to deliver relevant products
- Establish budgets and strategic business plans for daily operations
- Develop annual branch business plan for maximum profitability and effectiveness
Inside Sales Representative
Westburne
Peterborough, ON
01.2018 - 09.2020
- Cultivated and strengthened customer relationships to drive revenue growth
- Contacted new and existing customers to discuss product and service solutions
- Investigated sales and service issues to provide successful resolutions
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Delivered superior customer support to improve account retention.
- Exceeded daily customer call quota by measuring input against sales goals and holding self accountable
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
Counter Sales Representative
Westburne
Peterborough, ON
01.2011 - 12.2017
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well stocked, organized and current
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Stayed up to date on store promotions, payment policies and security practices
- Recommended optimal merchandise based on customer needs and desires.
- Maintained visually appealing and effective displays for the entire store to drive sustained revenue and move target products.
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Demonstrated products to customers, discussed features, and redirected objections to capture sales.
- Greeted customers in a friendly and professional manner.
- Provided customers with product information and pricing details.
- Processed customer orders accurately and efficiently.
Warehouse Associate
Westburne
Peterborough, ON
10.2006 - 12.2010
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Used pallet jacks to move items to and from warehouse locations
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Received deliveries, scanned packages and updated orders in internal database
- Examined packages and goods for damage and notified vendors of replacement needs
- Identified safety hazards and notified management to determine proper resolution of issues
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies
- Compiled, sorted, and filed records of product orders, business transactions, and other activities
- Loaded trucks for outbound orders and unloaded trucks for inbound orders
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
Education
High School Diploma -
Thomas A. Stewart Secondary School
Peterborough, ON06.1999
Skills
- Relationship Building
- Account analysis expertise
- Sales professional
- Customer Service
- Work Prioritization
- Account Review
- Risk Mitigation
- Excels in team leadership
- Sales Development
- Operational Reports
- Branch Operations Management
- Relationship building and management
- Business Development
- Cash handling expertise
- Business development expertise
- Interviewing and Hiring
- Employee Development
- Performance Reviews
- Training and Development
- Verbal/written communication
- Dependable
- Approachable
- Employee monitoring
- Multi-tasking ability
- Operations Management
- Staff Training
- Event Planning
- Sales management
- Excellent communication skills
- Excellent work ethic
Certification
- Forklift Training
- Transportation of Dangerous Goods
- WHMIS
- Emergency First Aid & CPR-A, AED
- Valid Driver's Licence
References
References available upon request.
Timeline
Branch Manager
Westburne
10.2020 - 09.2024
Inside Sales Representative
Westburne
01.2018 - 09.2020
Counter Sales Representative
Westburne
01.2011 - 12.2017
Warehouse Associate
Westburne
10.2006 - 12.2010
High School Diploma -
Thomas A. Stewart Secondary School