Joe Keys
Fort Smith,AR
Summary
A seasoned professional from USA Truck, Inc, I excel in client relationship building and operational efficiency, significantly enhancing customer satisfaction and streamlining processes. My expertise in quality assurance and proactive problem-solving abilities have led to substantial improvements in service delivery and team productivity.
Overview
22
22
years of professional experience
Work History
Independent Contractor Advisor
USA Truck, Inc
Van Buren, AR
08.2016 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Driver Manager
USA Truck, Inc
Van Buren, AR
06.2013 - 08.2016
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
Account Manager
USA Truck, Inc
Van Buren, AR
03.2012 - 06.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Load Coordinator
Usa Truck Inc
Van Buren, AR
02.2010 - 02.2012
- Streamlined route planning for improved fuel efficiency and reduced transportation costs.
- Coordinated efficient driver schedules to minimize downtime and optimize productivity.
- Developed comprehensive load plans that maximized space utilization within trucks and trailers.
- Established strong relationships with carriers, negotiating favorable rates for company shipments.
Quality Assurance Lead
Usa Truck Inc
Van Buren, AR
09.2008 - 02.2010
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
Driver Manager
USA Truck, INC
Van Buren, AR
10.2002 - 09.2008
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
Education
No Degree - Business Management
Westark Community College
Fort Smith, ARHigh School Diploma -
Fort Smith Christian
Fort Smith, AR05-1992
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Schedule Management
- Operations Oversight
- Contract terms implementation
- Customer Support
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Decision-Making
- Multitasking
- Excellent Communication
- Analytical Thinking
- Conflict Resolution
- Task Prioritization
- Relationship Building
- Interpersonal Communication
- Process Improvement
- Data Analysis
- Team building
- Quality Assurance
- Quantitative skills
- Improvement plan knowledge
- Problem-solving abilities
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Operational Efficiency
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Professionalism
- Time management abilities
- Adaptability
Timeline
Independent Contractor Advisor
USA Truck, Inc
08.2016 - Current
Driver Manager
USA Truck, Inc
06.2013 - 08.2016
Account Manager
USA Truck, Inc
03.2012 - 06.2013
Load Coordinator
Usa Truck Inc
02.2010 - 02.2012
Quality Assurance Lead
Usa Truck Inc
09.2008 - 02.2010
Driver Manager
USA Truck, INC
10.2002 - 09.2008
No Degree - Business Management
Westark Community College
High School Diploma -
Fort Smith Christian