Joe Keys
Fort Smith,AR
Summary
A seasoned professional from USA Truck, Inc, I excel in client relationship building and operational efficiency, significantly enhancing customer satisfaction and streamlining processes. My expertise in quality assurance and proactive problem-solving abilities have led to substantial improvements in service delivery and team productivity.
Overview
22
22
years of professional experience
Work History
Independent Contractor Advisor
USA Truck, Inc
08.2016 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Driver Manager
USA Truck, Inc
06.2013 - 08.2016
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
Account Manager
USA Truck, Inc
03.2012 - 06.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Load Coordinator
Usa Truck Inc
02.2010 - 02.2012
- Streamlined route planning for improved fuel efficiency and reduced transportation costs.
- Coordinated efficient driver schedules to minimize downtime and optimize productivity.
- Developed comprehensive load plans that maximized space utilization within trucks and trailers.
- Established strong relationships with carriers, negotiating favorable rates for company shipments.
Quality Assurance Lead
Usa Truck Inc
09.2008 - 02.2010
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
Driver Manager
USA Truck, INC
10.2002 - 09.2008
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
Education
No Degree - Business Management
Westark Community College
Fort Smith, ARHigh School Diploma -
Fort Smith Christian
Fort Smith, AR05-1992
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Schedule Management
- Operations Oversight
- Contract terms implementation
- Customer Support
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Decision-Making
- Multitasking
- Excellent Communication
- Analytical Thinking
- Conflict Resolution
- Task Prioritization
- Relationship Building
- Interpersonal Communication
- Process Improvement
- Data Analysis
- Team building
- Quality Assurance
- Quantitative skills
- Improvement plan knowledge
- Problem-solving abilities
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Operational Efficiency
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Professionalism
- Time management abilities
- Adaptability
Timeline
Independent Contractor Advisor
USA Truck, Inc
08.2016 - Current
Driver Manager
USA Truck, Inc
06.2013 - 08.2016
Account Manager
USA Truck, Inc
03.2012 - 06.2013
Load Coordinator
Usa Truck Inc
02.2010 - 02.2012
Quality Assurance Lead
Usa Truck Inc
09.2008 - 02.2010
Driver Manager
USA Truck, INC
10.2002 - 09.2008
No Degree - Business Management
Westark Community College
High School Diploma -
Fort Smith Christian