Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Keys

Fort Smith,AR

Summary

A seasoned professional from USA Truck, Inc, I excel in client relationship building and operational efficiency, significantly enhancing customer satisfaction and streamlining processes. My expertise in quality assurance and proactive problem-solving abilities have led to substantial improvements in service delivery and team productivity.

Overview

22
22
years of professional experience

Work History

Independent Contractor Advisor

USA Truck, Inc
08.2016 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Driver Manager

USA Truck, Inc
06.2013 - 08.2016
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
  • Addressed driver communications and provided required data to drivers.
  • Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.

Account Manager

USA Truck, Inc
03.2012 - 06.2013
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Load Coordinator

Usa Truck Inc
02.2010 - 02.2012
  • Streamlined route planning for improved fuel efficiency and reduced transportation costs.
  • Coordinated efficient driver schedules to minimize downtime and optimize productivity.
  • Developed comprehensive load plans that maximized space utilization within trucks and trailers.
  • Established strong relationships with carriers, negotiating favorable rates for company shipments.

Quality Assurance Lead

Usa Truck Inc
09.2008 - 02.2010
  • Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
  • Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
  • Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.

Driver Manager

USA Truck, INC
10.2002 - 09.2008
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
  • Addressed driver communications and provided required data to drivers.

Education

No Degree - Business Management

Westark Community College
Fort Smith, AR

High School Diploma -

Fort Smith Christian
Fort Smith, AR
05-1992

Skills

  • Client Relationship Building
  • Workload Management
  • Deadline Adherence
  • Safety Compliance
  • Schedule Management
  • Operations Oversight
  • Contract terms implementation
  • Customer Support
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Active Listening
  • Problem-Solving
  • Multitasking Abilities
  • Organizational Skills
  • Decision-Making
  • Multitasking
  • Excellent Communication
  • Analytical Thinking
  • Conflict Resolution
  • Task Prioritization
  • Relationship Building
  • Interpersonal Communication
  • Process Improvement
  • Data Analysis
  • Team building
  • Quality Assurance
  • Quantitative skills
  • Improvement plan knowledge
  • Problem-solving abilities
  • Reliability
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Operational Efficiency
  • Self Motivation
  • Interpersonal Skills
  • Customer Relationship Management
  • Professionalism
  • Time management abilities
  • Adaptability

Timeline

Independent Contractor Advisor

USA Truck, Inc
08.2016 - Current

Driver Manager

USA Truck, Inc
06.2013 - 08.2016

Account Manager

USA Truck, Inc
03.2012 - 06.2013

Load Coordinator

Usa Truck Inc
02.2010 - 02.2012

Quality Assurance Lead

Usa Truck Inc
09.2008 - 02.2010

Driver Manager

USA Truck, INC
10.2002 - 09.2008

No Degree - Business Management

Westark Community College

High School Diploma -

Fort Smith Christian
Joe Keys