Joe Kleidosty
Basehor
Summary
Claims professional with extensive experience at Farmers Insurance Company, excelling in problem-solving and team collaboration. Proven track record in enhancing performance metrics, including identifying significant dollar amounts in improvement opportunities in a short amount of time. Driven to excel in providing a superior customer experience, internally or externally.
Overview
29
29
years of professional experience
Work History
Guaranteed Repair Program Field Consultant
Farmers Insurance Company
05.2007 - Current
- Oversaw and managed performance for a group of direct repair shops in the Kansas City region.
- Identified training opportunities with estimate reviews completed, sharing that knowledge with the group of estimators I worked with.
- Collaborated with team members to identify opportunities to improve the estimate review process.
- Engaged in training sessions to learn industry best practices and tools, including I-CAR Platinum Certified.
Auto Field Claims Supervisor
Farmers Insurance Company
01.2005 - 04.2007
- Supervised a team of field claims representative, providing direction on how to hit key performance indicators (KPI).
- Collaborated with management to ensure we had proper staffing and training to assist us with hitting our KPIs.
- Assisted our field staff to properly address any customer concerns that may have escalated.
Field Quality Assurance Consultant
Farmers Insurance Company
01.2003 - 12.2004
- Reviewed field estimates and total loss evaluations to provide feedback to our field offices to strengthen estimating and evaluation skills.
- Based on our findings, developed and presented areas for improvement and provided direction on how to improve performance.
- Conducted a 3-months real steel review in the Houston market, finding more than $100,000 in opportunities for improvement in that short time span. Provided training in that market to improve estimate writing skills.
Department of Insurance Relations Representative
Farmers Insurance Company
01.2002 - 12.2002
- Recorded and responded to customer complaints filed with the state Department of Insurance.
- Recorded and collaborated with field offices on complaints or concerns filed directly with our Company.
Auto Staff Specialist
Farmers Insurance Company
01.2000 - 12.2001
- Assisted field office with training our auto claims representatives.
- Assisted with annual budget planning.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
Field Auto Claims Representative
Farmers Insurance Company
01.1997 - 12.1999
- Evaluated and processed auto claims to ensure compliance with company policies and regulations.
- Collaborated with insurance adjusters to expedite claim resolutions and enhance customer satisfaction.
- Reviewed documentation for accuracy, verifying claim details against policy coverage requirements.
- Inspected, evaluated, and processed total loss settlements.
Education
Bachelor of Arts - Journalism And Mass Communications
Kansas State University
Manhattan, KSSkills
- Problem-solving
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Customer relationship management
- Business analysis
Timeline
Guaranteed Repair Program Field Consultant
Farmers Insurance Company
05.2007 - Current
Auto Field Claims Supervisor
Farmers Insurance Company
01.2005 - 04.2007
Field Quality Assurance Consultant
Farmers Insurance Company
01.2003 - 12.2004
Department of Insurance Relations Representative
Farmers Insurance Company
01.2002 - 12.2002
Auto Staff Specialist
Farmers Insurance Company
01.2000 - 12.2001
Field Auto Claims Representative
Farmers Insurance Company
01.1997 - 12.1999
Bachelor of Arts - Journalism And Mass Communications
Kansas State University