Joe Kleidosty
Basehor
Summary
Claims professional with extensive experience at Farmers Insurance Company, excelling in problem-solving and team collaboration. Proven track record in enhancing performance metrics, including identifying significant dollar amounts in improvement opportunities in a short amount of time. Driven to excel in providing a superior customer experience, internally or externally.
Overview
29
29
years of professional experience
Work History
Guaranteed Repair Program Field Consultant
Farmers Insurance Company
Kansas City, KS
05.2007 - Current
- Oversaw and managed performance for a group of direct repair shops in the Kansas City region.
- Identified training opportunities with estimate reviews completed, sharing that knowledge with the group of estimators I worked with.
- Collaborated with team members to identify opportunities to improve the estimate review process.
- Engaged in training sessions to learn industry best practices and tools, including I-CAR Platinum Certified.
Auto Field Claims Supervisor
Farmers Insurance Company
Kansas City, KS
01.2005 - 04.2007
- Supervised a team of field claims representative, providing direction on how to hit key performance indicators (KPI).
- Collaborated with management to ensure we had proper staffing and training to assist us with hitting our KPIs.
- Assisted our field staff to properly address any customer concerns that may have escalated.
Field Quality Assurance Consultant
Farmers Insurance Company
Kansas City, KS
01.2003 - 12.2004
- Reviewed field estimates and total loss evaluations to provide feedback to our field offices to strengthen estimating and evaluation skills.
- Based on our findings, developed and presented areas for improvement and provided direction on how to improve performance.
- Conducted a 3-months real steel review in the Houston market, finding more than $100,000 in opportunities for improvement in that short time span. Provided training in that market to improve estimate writing skills.
Department of Insurance Relations Representative
Farmers Insurance Company
Kansas City, KS
01.2002 - 12.2002
- Recorded and responded to customer complaints filed with the state Department of Insurance.
- Recorded and collaborated with field offices on complaints or concerns filed directly with our Company.
Auto Staff Specialist
Farmers Insurance Company
Kansas City, KS
01.2000 - 12.2001
- Assisted field office with training our auto claims representatives.
- Assisted with annual budget planning.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
Field Auto Claims Representative
Farmers Insurance Company
Kansas City, KS
01.1997 - 12.1999
- Evaluated and processed auto claims to ensure compliance with company policies and regulations.
- Collaborated with insurance adjusters to expedite claim resolutions and enhance customer satisfaction.
- Reviewed documentation for accuracy, verifying claim details against policy coverage requirements.
- Inspected, evaluated, and processed total loss settlements.
Education
Bachelor of Arts - Journalism And Mass Communications
Kansas State University
Manhattan, KSSkills
- Problem-solving
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Customer relationship management
- Business analysis
Timeline
Guaranteed Repair Program Field Consultant
Farmers Insurance Company
05.2007 - Current
Auto Field Claims Supervisor
Farmers Insurance Company
01.2005 - 04.2007
Field Quality Assurance Consultant
Farmers Insurance Company
01.2003 - 12.2004
Department of Insurance Relations Representative
Farmers Insurance Company
01.2002 - 12.2002
Auto Staff Specialist
Farmers Insurance Company
01.2000 - 12.2001
Field Auto Claims Representative
Farmers Insurance Company
01.1997 - 12.1999
Bachelor of Arts - Journalism And Mass Communications
Kansas State University