Joe Kyttle
Medford
Summary
Dynamic Service Advisor with a proven track record at Lithia Toyota of Medford, excelling in customer retention and complaint resolution. Leveraging strong communication skills and attention to detail, I consistently exceeded performance goals while enhancing service efficiency and fostering loyalty through effective service recommendations. Committed to delivering exceptional customer experiences.
Overview
19
19
years of professional experience
Work History
Service Advisor
Lithia Toyota of Medford
11.2012 - 10.2025
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated communication between technicians and clients to ensure accurate service updates.
- Provided detailed explanations of services and repairs to enhance customer understanding.
- Managed service records and documentation to maintain compliance with company standards.
- Streamlined the check-in process, improving efficiency in customer service operations.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Resolved customer concerns promptly, ensuring high levels of satisfaction and retention.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Auto Reconditioning
Scotts Auto Reconditioning
01.2010 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Automotive Detailer
K & B Automotive
01.2007 - 04.2010
- Performed thorough exterior and interior cleaning to enhance vehicle presentation.
- Utilized advanced polishing tools to restore paint surfaces and remove imperfections.
- Conducted quality inspections post-detailing to ensure high standards of service.
- Trained new staff on detailing techniques and safety protocols for optimal performance.
Education
High School Diploma -
Eagle Point High School
Eagle Point, OR06.2000
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Goal-oriented mindset
- Service scheduling
- Workflow management
- Performance goals
- Quality control
- Customer retention
- Warranty claims process management
Timeline
Service Advisor
Lithia Toyota of Medford
11.2012 - 10.2025
Auto Reconditioning
Scotts Auto Reconditioning
01.2010 - 08.2012
Automotive Detailer
K & B Automotive
01.2007 - 04.2010
High School Diploma -
Eagle Point High School