Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Lamonica, III

Bellingham

Summary

Dynamic operations manager with a proven track record at Joe's Pest Control, excelling in customer service and relationship management. Skilled in inventory management and regulatory compliance, I enhanced customer satisfaction through effective communication and strategic decision-making, achieving significant improvements in service quality and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Owner/Operator

Joe's Pest Control
08.2018 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Pesticide Applicator

Bug Doctor
08.2005 - 07.2018
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
  • Drove to customer residences and places of business to inspect for pests.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
  • Maintained detailed records of pesticide applications, ensuring regulatory compliance and accurate tracking of treatments.
  • Streamlined operations through regular maintenance checks on equipment, preventing downtime due to malfunctions or repairs.

Bank Teller

Horizon Bank
09.2002 - 07.2005
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

Associate of Arts - Criminal Justice

Whatcom Community College
Bellingham, WA

High School Diploma -

Bellevue High School
Bellevue, WA

Bachelor of Arts - History

Western Washington University
Bellingham, WA
01-2003

Skills

  • Operations management
  • Documentation and reporting
  • Inventory management
  • Relationship management
  • Client relationship management
  • Financial reporting
  • Vendor negotiation
  • Regulatory compliance
  • Strong work ethic
  • Dependable and reliable
  • Decision-making
  • Customer service
  • Customer-oriented
  • Schedule management

Certification

  • Licensed Pesticide Application - 2005-Present

Timeline

Owner/Operator

Joe's Pest Control
08.2018 - Current

Pesticide Applicator

Bug Doctor
08.2005 - 07.2018

Bank Teller

Horizon Bank
09.2002 - 07.2005

Associate of Arts - Criminal Justice

Whatcom Community College

High School Diploma -

Bellevue High School

Bachelor of Arts - History

Western Washington University

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