Joe Lemos
Compton,CA
Summary
Proven leader in retail management, adept at boosting sales and enhancing store operations. At LL Flooring, spearheaded initiatives that significantly exceeded sales targets and streamlined processes, demonstrating exceptional problem-solving and team leadership skills. Expert in merchandise planning and customer service management, consistently improving customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Sr. Store Manater
LL Flooring
10.2019 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
Assistant Store Manager
Hobby Lobby
07.2018 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Store Manager
Lowe's Home Centers, LLC
05.2004 - 02.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
High School Diploma -
Dominguez High School
Compton, CA06.1997
Skills
- Merchandise planning
- Store maintenance
- Store operations
- Health and safety
- Policies and procedures implementation
- Staff Management
- Inventory Control
- Employee Scheduling
- Facility Management
- Operations Oversight
- Process Improvements
- Sales Analysis
- Employee Relations
- Performance Improvements
- P&L Administration
- Human Resources
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Team Leadership
- Effective Communication
- Decision-Making
- Customer Service Management
Timeline
Sr. Store Manater
LL Flooring
10.2019 - Current
Assistant Store Manager
Hobby Lobby
07.2018 - 09.2019
Assistant Store Manager
Lowe's Home Centers, LLC
05.2004 - 02.2017
High School Diploma -
Dominguez High School