Joe Lombardo
Hewitt
Summary
Dynamic professional with extensive experience in store operations management at Atwoods, excelling in customer service and parts procurement. Proven ability to enhance efficiency through effective communication and problem-solving skills. Recognized for maintaining safety compliance while supervising teams and managing equipment maintenance, ensuring optimal performance and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Assistant Store Manager/Dept Head of Auto
Atwoods
Hewitt
09.2023 - Current
- Assisted in managing daily store operations
- Opening and closing of the store
- Head of the Auto Department
- Assist customers
- Unload and Inventory merchandize
- Check that the store is securely locked
- Answer calls when store alarms go off at night
- Assists co-workers
- Work Customer Service
Yardman Custom Mowing
Self Employed
Hewitt
06.2020 - 07.2023
- Operated push and ride-on mowers for efficient grass cutting.
- Maintained and repaired yard equipment, including mowers and trimmers.
- Removed weeds from flower beds using hand trowels.
- Trimmed hedges to achieve desired shapes with hedge clippers.
- Loaded and unloaded trucks with landscaping supplies.
- Cleared debris from sidewalks and driveways using various tools.
- Inventoried construction materials, loaded onto trucks and delivered to construction sites.
- Spread fertilizer on lawns to enhance soil quality.
- Performed routine maintenance, including oil changes and blade sharpening on machinery.
Correctional Officer
Texas Department of Criminal Justice
Marlin
09.2008 - 01.2020
- Monitored inmate behavior to ensure safety and regulatory compliance.
- Conducted inspections of facilities to uphold security standards.
- Managed inmate movement during meals, recreation, and visitation periods.
- Enforced facility rules to foster a safe environment for staff and inmates.
- Performed head counts, checking cells for missing inmates.
- Guarded facility entrances to screen visitors.
- Reported on quality of inmate work and violations committed by prisoners.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Inspected cells and conducted random searches of common areas.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded promptly to emergencies, ensuring safety of all individuals involved.
- Assisted in conflict resolution among inmates to maintain order and discipline.
- Documented incidents and wrote reports for administrative review and action.
- Enforced facility rules to promote a safe environment for staff and inmates.
- Managed inmate movement during meals, recreation, and visitation times.
- Conducted regular inspections of facilities to maintain security standards.
- Monitored inmate behavior to ensure safety and compliance with regulations.
Service Manager
Keith Glover Ford Mercury
Marlin
09.1998 - 08.2008
- Managed service operations and parts inventory to ensure seamless customer experiences.
- Coordinated customer service efforts for prompt issue resolution.
- Established efficient processes for parts procurement and inventory management.
- Utilized dealership management software to monitor service orders and inventory levels.
- Developed vendor relationships to optimize parts supply chain efficiency.
- Resolved customer complaints quickly while fostering positive relationships.
- Supervised service department personnel, including hiring and training staff.
- Reviewed repair orders for accuracy prior to customer billing.
Automotive Mechanic
Anthony's Auto Service
Marlin
01.1993 - 08.1998
- Performed routine maintenance on various vehicle makes and models.
- Repaired and replaced faulty components to ensure optimal vehicle performance.
- Provided excellent customer service by explaining repairs and maintenance to clients.
- Maintained a clean and organized work environment in the service shop.
- Conducted thorough inspections to identify potential issues before they escalated.
- Replaced defective engines, suspension systems, transmissions, exhaust systems, radiators and related components.
- Repaired and replaced worn brake pads, wheel bearings, and other automotive parts.
- Conducted test drives before and after repair services.
- Tested vehicle performance to ensure proper functioning of brakes, lights and steering mechanisms.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Inspected vehicles for necessary repairs or preventive maintenance needs.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Followed safety procedures while working on cars to minimize risks of injury or accidents.
- Installed timing belts and drive chains in automobiles according to specifications.
- Checked fluid levels in cooling systems, power steering reservoirs and other components of the car.
- Repaired faulty electrical wiring harnesses within automobile engines.
- Operated specialized diagnostic tools such as oscilloscopes or multi-meters to troubleshoot faults in electrical circuits.
- Performed scheduled maintenance services such as oil changes, lubrications and tune-ups.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Diagnosed complex mechanical problems using computerized diagnostic equipment.
- Assisted customers with questions regarding necessary repairs for their vehicles.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Communicated effectively with customers regarding repair status updates throughout the process.
- Cleaned fuel injection systems with special detergents or solvents to remove deposits from fuel injectors or intake valves.
- Connected electrical wiring to control panels and electric motors.
- Ensured compliance with federal regulations concerning emissions control standards during vehicle inspections.
- Adjusted carburetors to obtain specified engine performance.
- Maintained certifications and completed training on systems and components.
- Kept up-to-date with new technologies in automotive engineering through regular training courses.
- Demonstrated excellent communication skills when interacting with customers.
- Assisted customers in selecting appropriate replacement parts for their vehicles.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Reviewed work orders and discussed with supervisors.
Cotton Harvesting Supervisor and Mechanic
L & S Cotton Harvesting Company
Eloise
06.1987 - 08.1993
- Supervised daily operations of cotton harvesting equipment and crew activities.
- Monitored field conditions to optimize harvesting efficiency and productivity.
- Ensured compliance with safety regulations during all harvesting processes.
- Assisted in resolving conflicts among team members to maintain a positive work environment.
- Communicated daily with management regarding progress and operational needs.
- Conducted regular inspections of equipment to ensure proper functioning and safety standards.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance on various vehicles and machinery.
Education
Correctional Officer Training
Texas Correctional Officer Training
Gatesville, TX09-2019
Electrical And Computer Training
Ford Automotive Training
Houston, TX09-2004
Ford Automotive Training
Ford Automotive Training
Dallas, TX09-1998
High School Diploma -
Marlin High School
Marlin, TX05-1973
Skills
- Store operations management
- Customer service excellence
- Parts procurement and inventory
- Equipment maintenance and repair
- Problem solving
- Effective communication
- Safety compliance
Accomplishments
- Years of Service from the Texas Criminal Justice Department
Timeline
Assistant Store Manager/Dept Head of Auto
Atwoods
09.2023 - Current
Yardman Custom Mowing
Self Employed
06.2020 - 07.2023
Correctional Officer
Texas Department of Criminal Justice
09.2008 - 01.2020
Service Manager
Keith Glover Ford Mercury
09.1998 - 08.2008
Automotive Mechanic
Anthony's Auto Service
01.1993 - 08.1998
Cotton Harvesting Supervisor and Mechanic
L & S Cotton Harvesting Company
06.1987 - 08.1993
Correctional Officer Training
Texas Correctional Officer Training
Electrical And Computer Training
Ford Automotive Training
Ford Automotive Training
Ford Automotive Training
High School Diploma -
Marlin High School
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