Summary
Overview
Work History
Education
Skills
Timeline
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Joe Lopez

San Marcos,TX

Summary

Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.

Overview

17
17
years of professional experience

Work History

Merchandise Service Supervisor

McCoy's
10.2018 - Current
  • Improved customer satisfaction by efficiently addressing issues and providing timely resolutions.
  • Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
  • Streamlined service processes, resulting in increased efficiency.
  • Collaborated with other departments within McCoy's to develop and implement strategies for continuous improvement.
  • Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Coordinated resources effectively between multiple projects or tasks, ensuring deadlines were met consistently without sacrificing quality standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Hired,, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Customer Service Manager

Walmart/Sams Club
08.2006 - 10.2018
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Lockhart High School
Lockhart, TX
05.2004

Skills

  • Progress Monitoring
  • Emotional Intelligence
  • Decision-making abilities
  • Technical knowledge
  • Adaptability and flexibility
  • Data analysis
  • Team leadership
  • Effective communication
  • Staff training
  • Task delegation
  • Performance monitoring
  • Time management

Timeline

Merchandise Service Supervisor

McCoy's
10.2018 - Current

Customer Service Manager

Walmart/Sams Club
08.2006 - 10.2018

High School Diploma -

Lockhart High School

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