Joe Lopez
Austin
Summary
Dedicated and results-driven professional with over 11 years of progressive experience with FedEx in customer service, sales, and team management. Starting as a part-time associate, I have consistently demonstrated a strong work ethic, leadership skills, and a passion for driving operational excellence. Now serving as an Assistant Manager, I excel in overseeing daily operations, managing staff, and implementing strategies that enhance customer satisfaction and drive revenue growth. Proven ability to build and maintain customer relationships, train and mentor team members, and ensure smooth store operations. Known for my adaptability, problem-solving abilities, and commitment to fostering a positive and productive work environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
FedEx Office
05.2013 - Current
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Cultivated cohesive team environment by providing clear direction and support.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Austin High School
Austin, Tx05-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
Timeline
Assistant Manager
FedEx Office
05.2013 - Current
High School Diploma -
Austin High School
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