Joe Lopez
New Braunfels,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Walmart
San Marcos, TX
10.2006 - 09.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Merchandise Service Supervisor
McCoy’s Building Supply
San Marcos, Texas
10.2018 - 06.2024
- Assigned, trained and managed staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Monitored daily performance of team members to ensure compliance with company standards.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Implemented new technology systems designed to improve efficiency and accuracy of services.
- Provided guidance on best practices related to customer service processes.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
Millwork Buyer
McCoy’s Building Supply
New Braunfels, TX
06.2024 - Current
- Reviewed purchase orders, and invoices to ensure accuracy.
- Negotiated pricing and delivery terms with suppliers.
- Monitored inventory levels to ensure availability of products for customers.
- Developed relationships with vendors to secure better prices and payment terms.
- Researched potential new suppliers in order to find the best value for goods and services.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
Education
High School Diploma -
Lockhart High School
Lockhart, TX08-2004
Skills
- Inventory Oversight
- Cost Control
- Relationship Building
- Quality Control Analysis
- Verbal and written communication
- Strategizing
- Merchandising operations
- Quality Assurance
- Strategic Planning
- Customer Service
- Multi-tasking strength
- Resourcefulness
Timeline
Millwork Buyer
McCoy’s Building Supply
06.2024 - Current
Merchandise Service Supervisor
McCoy’s Building Supply
10.2018 - 06.2024
Customer Service Manager
Walmart
10.2006 - 09.2018
High School Diploma -
Lockhart High School
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