Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Vendor Solutions Representative
TD SYNNEX
03.2023 - 10.2023
Company Overview: Formerly known as Tech Data
Customer response for presales requests [Price quoting for orders, services, and deal registrations]
Finalized adjusted design solution quote based on applicable programs
Contributed information to sales forecast and planning
Formerly known as Tech Data
Vendor Solutions Associate I
TD SYNNEX
12.2019 - 03.2023
Distribution Center Lead
TD SYNNEX
03.2018 - 12.2019
Company Overview: Formerly known as Tech Data
Managed receiving, aggregation and inbound aggregation departments
Materials Handling Equipment Certified Trainer; Trained warehouse employees - all equipment operated in the warehouse
Payroll Obligations for contractors; Assisted with Kronos related timecard duties
Aggregation planning for order pickers
Implementation of daily workflow of orders
Formerly known as Tech Data
Customer Warranty Program Manager
Avnet Inc.
01.2016 - 01.2017
Managed high value client accounts with internal depot repair department
Coordination of high value client equipment returns, component parts with vendors
Processed billing invoices for repaired units and components
Solutions Support Specialist
Avnet Inc.
01.2015 - 01.2016
Managed customer account requests for return authorization services
Process customer returns – order entry
Complete customer billing for repaired units and components
Distribution Rep→ RMA Clerk → Distribution Center Rep III