Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Joe Lucero

Gilbert,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

18
18
years of professional experience

Work History

Vendor Solutions Representative

TD SYNNEX
03.2023 - 10.2023
  • Company Overview: Formerly known as Tech Data
  • Customer response for presales requests [Price quoting for orders, services, and deal registrations]
  • Finalized adjusted design solution quote based on applicable programs
  • Contributed information to sales forecast and planning
  • Formerly known as Tech Data

Vendor Solutions Associate I

TD SYNNEX
12.2019 - 03.2023

Distribution Center Lead

TD SYNNEX
03.2018 - 12.2019
  • Company Overview: Formerly known as Tech Data
  • Managed receiving, aggregation and inbound aggregation departments
  • Materials Handling Equipment Certified Trainer; Trained warehouse employees - all equipment operated in the warehouse
  • Payroll Obligations for contractors; Assisted with Kronos related timecard duties
  • Aggregation planning for order pickers
  • Implementation of daily workflow of orders
  • Formerly known as Tech Data

Customer Warranty Program Manager

Avnet Inc.
01.2016 - 01.2017
  • Managed high value client accounts with internal depot repair department
  • Coordination of high value client equipment returns, component parts with vendors
  • Processed billing invoices for repaired units and components

Solutions Support Specialist

Avnet Inc.
01.2015 - 01.2016
  • Managed customer account requests for return authorization services
  • Process customer returns – order entry
  • Complete customer billing for repaired units and components

Distribution Rep→ RMA Clerk → Distribution Center Rep III

Avnet Inc.
01.2006 - 01.2015
  • Processed repaired enterprise grade desktop computers systems, (Depot Repair)
  • Coordination of replacement for in-warranty enterprise grade equipment for client returns
  • Trained incoming new hires in the return material authorization department
  • Receiving and warehouse duties

Education

High School Diploma -

Westminster High School
Westminster, CO

Skills

  • Adaptability
  • Proficient in Microsoft Windows based applications
  • Exemplary customer service
  • Customer relations skills
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Organizational Skills
  • Time Management
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Customer Satisfaction

Timeline

Vendor Solutions Representative

TD SYNNEX
03.2023 - 10.2023

Vendor Solutions Associate I

TD SYNNEX
12.2019 - 03.2023

Distribution Center Lead

TD SYNNEX
03.2018 - 12.2019

Customer Warranty Program Manager

Avnet Inc.
01.2016 - 01.2017

Solutions Support Specialist

Avnet Inc.
01.2015 - 01.2016

Distribution Rep→ RMA Clerk → Distribution Center Rep III

Avnet Inc.
01.2006 - 01.2015

High School Diploma -

Westminster High School
Joe Lucero