Joe Lucero
Financial Services Professional
Denver,CO
Summary
Dedicated and knowledgeable financial services professional with extensive experience, passion, and expertise relating to personal finance & business development. Committed to the creation, growth, and maintenance of personal and professional relationships to help clients and partners achieve financial goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Client Servies Help Desk
Fidelity Investments
08.2023 - Current
- Provide real time supervisory support for representatives navigating client trades, transactions, and conversations
- Lead coaching sessions to train and develop representative knowledge, skills, and performance
- Collaborate with various departments to manage risk, review transactions, and adhere to compliance policies
- Directly communicate with clients to deescalate, manage complaints, and retain business
High Net Worth Associate
Fidelity Investments
11.2022 - 08.2023
- Assist high net worth clients with financial processes relating to the service of their accounts. This includes the execution of large (>$1M) trade orders, explaining the complexities of financial systems and instruments, working closely with wealth planners, and more.
- Provide specialized, personalized, and primary customer support to VIP internal and external customers.
- Includes extensive, ongoing training relating to financial products, procedures, and practices.
Customer Relationship Advocate
Fidelity Investments
03.2022 - 11.2022
- Assisted clients with financial processes as a broker. This included trade orders, account maintenance, and more.
Financial Representative
Northwestern Mutual
04.2021 - 09.2021
- Worked with clients to determine financial goals, create solutions, and maintain adherence to plans.
Client Relations Specialist/Marketing Analyst
First Credit Corporation
02.2020 - 06.2020
- Dual role of finding, creating, and maintaining business relationships with clients, as well as conducting market research, analysis, and creating marketing schemes.
Receptionist
Christian Brothers Moving And Storage
05.2018 - 08.2018
- Confirmed meetings, provided general product information, and assisted with interviews, hiring process, and assignment scheduling
Accounts Payable Assistant
Markwest Energy Partners
07.2017 - 08.2017
- Aided accounts payable department with data entry, invoicing, and other tasks.
Education
Bachelor of Arts - Economics
University of Colorado At Boulder
08.2016 - 12.2019
Skills
Wealth management strategies
Financial analytics
Investment & tax analysis
FINRA regulatory expertise
Relationship management
Performance coaching & leadership
Licenses
Series 9 & 10 - General Securities Sales Supervisor
Series 7 - General Securities Representative
Series 63 - Uniform Securities Agent State Law
SIE - Securities Industry Essentials
Timeline
Client Servies Help Desk
Fidelity Investments
08.2023 - Current
High Net Worth Associate
Fidelity Investments
11.2022 - 08.2023
Customer Relationship Advocate
Fidelity Investments
03.2022 - 11.2022
Financial Representative
Northwestern Mutual
04.2021 - 09.2021
Client Relations Specialist/Marketing Analyst
First Credit Corporation
02.2020 - 06.2020
Receptionist
Christian Brothers Moving And Storage
05.2018 - 08.2018
Accounts Payable Assistant
Markwest Energy Partners
07.2017 - 08.2017
Bachelor of Arts - Economics
University of Colorado At Boulder
08.2016 - 12.2019