Joe Luna
Redlands,CA
Summary
Results-driven operations leader with 7+ years of management experience across retail and gaming environments. Proven ability to lead teams of up to 50 employees, optimize staffing and workflows, and drive performance through coaching, accountability and collaboration. Known for maintaining professionalism in high-pressure environments while delivering consistent operational results.
Overview
11
11
years of professional experience
Work History
Slot Floor Supervisor
Yaamava' Resort & Casino
04.2023 - Current
- Supervise and coordinate staffing for assigned zones, overseeing up to 50 employees per shift.
- Provide ongoing coaching, performance feedback, and corrective guidance to promote accountability and growth.
- Resolve employee and guest issues professionally while maintaining compliance with policies and procedures
Assistant Manager
Family Dollar
06.2018 - 04.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Taco Bell
03.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Commercial Truck Driver
Trucking Info
09.2014 - 02.2016
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA03-2016
Skills
- Employee Development & coaching
- Team Leadership & Collaboration
- Conflict Resolution
- Workforce Planning & Scheduling
- Operations & Process management
- Performance Accountability
Timeline
Slot Floor Supervisor
Yaamava' Resort & Casino
04.2023 - Current
Assistant Manager
Family Dollar
06.2018 - 04.2022
Assistant Manager
Taco Bell
03.2016 - 01.2018
Commercial Truck Driver
Trucking Info
09.2014 - 02.2016
Associate of Arts - Business Administration
San Bernardino Valley College