With a proven track record at Hardrock Directional Drilling, I excel in delivering exceptional customer service and complex problem-solving. My expertise spans from GPS route planning to equipment operation, underpinned by a steadfast commitment to safety and efficiency. Achievements include enhancing system performance and fostering strong client relationships, demonstrating both technical proficiency and teamwork.
Hi, I’m
joe m
San Antonio,TX
Summary
Overview
25
years of professional experience
Work History
Outlaw Fencing
Delivery Driver
08.2020 - 06.2024
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Hardrock Directional Drilling
Field Service Technician
04.2010 - 08.2020
Job overview
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
Texana/Asco
Shop Technician
04.1999 - 07.2010
Job overview
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Repaired parts, components and assemblies to correct malfunctions.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Reduced equipment downtime through regular maintenance and prompt troubleshooting.
- Demonstrated adaptability by quickly learning new software applications used for tracking inventory levels and processing orders.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Optimized tool usage by maintaining proper calibration settings and conducting regular performance checks.
- Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
- Consistently met or exceeded daily production targets while maintaining high-quality standards in workmanship.
- Operated vehicles to troubleshoot problems and verify repair success.
- Built, tested, and modified equipment to achieve functionality objectives.
- Conducted thorough inspections of incoming shipments, identifying damaged or missing items promptly to minimize losses.
- Measured and tested components using handheld micrometers, calipers and other tools.
- Evaluated performance and reliability of machinery against specifications.
- Improved customer satisfaction by providing knowledgeable advice on appropriate tools and materials for various projects.
- Interpreted blueprint and schematic drawings to determine best course for repairs.
- Assisted in increasing sales by demonstrating product features and benefits to customers.
- Continuously sought ways to reduce waste material and energy consumption, contributing to a more sustainable work environment.
- Performed preventative maintenance tasks diligently, extending the lifespan of valuable equipment assets.
- Increased productivity through effective scheduling of machine repairs during non-peak hours to minimize downtime impact on the entire shop floor.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
South San Antonio HSSan Antonio, TX
High School Diploma from General Studies
05.1987
University Overview
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Clean Driving Record
- GPS and route planning
- Safe Driving Record
- Heavy Lifting
- Forklift Operation
- Complex Problem-Solving
- Quality Assurance
- Equipment Operation
- Vehicle Maintenance
- Pre-Trip and Post-Trip Inspections
- FLUENT IN LANGUAGE
Languages
Spanish
Professional Working
Timeline
Delivery Driver
Outlaw Fencing
08.2020 - 06.2024
Field Service Technician
Hardrock Directional Drilling
04.2010 - 08.2020
Shop Technician
Texana/Asco
04.1999 - 07.2010
South San Antonio HS
High School Diploma from General Studies