Joe Marrero

- Greeted clients and ensured they felt valued while managing the flow of visitors, scheduling/canceling appointments, and maintaining a neat entranceway

- Managed cash devices such as the ATM and cash vault in accordance with bank policies and procedures, and facilitated account origination for consumer customers

- Conducted proactive outreach to customers in order to assess their needs, address concerns, and offer new tools to help them achieve their financial goals

- Informed customers about self-service technology options for completing banking transactions, such as the Chase Mobile App, Chase.com, and ATMs

• Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
• Strengthened client relationships through consistent communication and personalized attention to individual needs.
• Provided advice on different bank products and financial options.
• Balanced teller drawers and ATM cash.
• Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.

• Developed and managed employee schedules, balancing individual requests and requirements with business needs
• Built rapport with account holders by reaching out with product recommendations and account updates
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
• Educated customers on use of banking website and mobile apps
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Trained team members in successful strategies to meet operational and sales targets.