Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Martinez

Roy,WA

Summary

Experienced Manager offering proven safety record, performance oriented and strong history of accomplishment in fast pace environments. Skillfully train, mentor and motivate team members to optimize performance and improve quality and reliability. Reliable, industrious and diplomatic in resolving concerns.

Overview

16
16
years of professional experience

Work History

Certified Pre-Arrangement Advisor

Neptune Society
03.2021 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Supervisor

McGee Air Services
09.2019 - 02.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Over see equipment room, janitorial, water truck and buses
  • Assign jobs and inspect completed work to assess quality
  • Establish and enforce clear safety policies tp protect workers from injury.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

General Sales Manager

Auto Destination
09.2017 - 02.2019
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Upheld company policies and implemented standards fairly.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Internet Sales

Sunset Ford Of Sumner
01.2017 - 08.2017
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Quoted prices, credit terms and other bid specifications.
  • Kept detailed records of daily activities through online customer database.

Sales Manger

Sunset Auto Wholesale
08.2014 - 12.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

General Sales Manager

CarsTrucksandtoys.com
01.2012 - 08.2014
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained extensive knowledge of company products and services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed and implemented comprehensive salesperson training program.
  • Upheld company policies and implemented standards fairly.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Superintendent

Cascade Channel & Grouting
08.2007 - 01.2012
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Established successful procedures for day-to-day operations and long-term planning.
  • Managed complete construction process to maximize quality, cost-controls and efficiency.
  • Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
  • Analyzed reports to identify areas of improvement and implement corrective action.
  • Monitored budgets and expenditures to maintain fiscal responsibility.
  • Negotiated contracts with suppliers and vendors to confirm quality and cost effectiveness.
  • Maintained safety onsite and upheld all OSHA regulations
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Directed projects according to schedule and quality demands.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Devised and implemented safety protocols to reduce risks on construction and extraction sites.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Evaluated and updated safety protocols to reduce risks on construction and extraction sites.

Education

Industrial Electronics Technology

Lane Community College
Eugene, OR

Skills

Motivation - Training - Supervise - Problem Resolution - Organization - Scheduling - Team Building - Safety

Timeline

Certified Pre-Arrangement Advisor

Neptune Society
03.2021 - Current

Supervisor

McGee Air Services
09.2019 - 02.2021

General Sales Manager

Auto Destination
09.2017 - 02.2019

Internet Sales

Sunset Ford Of Sumner
01.2017 - 08.2017

Sales Manger

Sunset Auto Wholesale
08.2014 - 12.2016

General Sales Manager

CarsTrucksandtoys.com
01.2012 - 08.2014

Superintendent

Cascade Channel & Grouting
08.2007 - 01.2012

Industrial Electronics Technology

Lane Community College

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Joe Martinez