Joe Martinez
Vilonia,AZ
Summary
Proven sales leader with a track record of exceeding sales targets and fostering customer loyalty at Advance Auto Parts. Skilled in relationship building and strategic account management, adept at negotiating and implementing effective sales strategies. Achieved significant territory growth through exceptional customer service and product knowledge.
Speak fluent Spanish.
Overview
7
7
years of professional experience
Work History
Salesperson
Moix Rv
01.2021 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Store Manager
Advance Auto Parts
02.2019 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Commercial Accounts Manager
Advance Auto Parts
01.2018 - 01.2020
- Streamlined account management processes for improved efficiency and productivity.
- Managed a diverse portfolio of commercial clients across various industries, ensuring customized support based on unique needs.
- Negotiated favorable contract terms and conditions for clients, ensuring optimal outcomes.
- Delivered timely and accurate reporting on account performance, facilitating informed decision-making among stakeholders.
- Maintained a high level of knowledge about industry trends and best practices, allowing for proactive client consultation and recommendations.
- Assisted in the development of marketing campaigns targeting prospective commercial clients, generating increased business leads and conversions.
- Coordinated with credit management teams to evaluate credit risks associated with new or existing commercial accounts accurately.
- Increased client satisfaction by effectively managing commercial account portfolios and providing exceptional customer service.
- Consistently surpassed sales targets through strategic account management techniques focused on upselling or cross-selling relevant productsservices.
- Developed strong relationships with clients, resulting in enhanced business growth and revenue generation.
- Conducted regular reviews of commercial accounts to identify opportunities for improvement or additional services offerings.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Maintained required data in agency management system to follow corporate guidelines.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Ralls High School
Ralls, TX05.1981
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales process
- Sales strategy development
- Negotiation
- Sales Presentations
- Product description
- Complaint Handling
- Relationship selling
- Up-selling
- Cross-selling products and services
- Cold-calling
- Account Management
- Prospecting clients
- Territory Management
- Customer Service
- Customer Relations
- Product and service knowledge
- Interpersonal communication skills
- Complex Problem-Solving
- Customer Retention
- Product Promotions
- Territory Growth
Accomplishments
- Successfully launched Tech Net Training in Market
- Grew territory Was able to land a multi-shop account
- which we took from a competitor.
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
Moix Rv
01.2021 - Current
Store Manager
Advance Auto Parts
02.2019 - 12.2020
Commercial Accounts Manager
Advance Auto Parts
01.2018 - 01.2020
High School Diploma -
Ralls High School
Similar Profiles
Alexander CaudellAlexander Caudell
PDI Technician at Moix RVPDI Technician at Moix RV
Benjamin WeeseBenjamin Weese
Home Gutter Installer at Moix Gutter WorksHome Gutter Installer at Moix Gutter Works
Debrah RickardDebrah Rickard
Service Advisor at Blue Compass RV/Affinity RVService Advisor at Blue Compass RV/Affinity RV
Cennedy BrownCennedy Brown
Volunteer at Arkansas FoodbankVolunteer at Arkansas Foodbank
Marlee HinsleyMarlee Hinsley
Assistant Teacher at Pediatrics PlusAssistant Teacher at Pediatrics Plus