Joe McCann
Windsor,CA
Summary
Energetic employee versed in managing personal needs and navigating situations with ease. Communicates to resolve issues and maintains equipment & property safely. Committed to my profession with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
Work History
Personal Valet
Bohemian Grove/Bolt Staffing
Monte Rio, CA
06.2022 - Current
- Attending to any needs the members have while on property.
- Preparing & serving drinks/meals to members & guests.
- Greeting guests & acquainting them with the amenities.
- Anticipating guests needs & solving their problems.
- Ensuring rooms & common areas meet guest standards
- Cleaning camps & rooms before and after use daily.
Professional Golf Caddie
Independent Contractor - Self Employed
San Francisco, CA
12.2005 - Current
- Monitoring weather conditions to ensure proper clothing and gear is used when necessary.
- Advising players on strategic decisions throughout the round such as shot selection or club choice.
- Observing rules regarding etiquette on the course such as refraining from talking while a player is hitting his and her shot.
- Fostered world-class service to patrons and golfers.
- Carrying golf bags and equipment for professional players during tournaments & more than 200 rounds per year at Private Clubs.
- Walking 6-18 miles per day or more depending on schedule.
- Maintained tact and professionalism in high-pressure situations.
- Assisting with club selection, providing yardage information, and other course advice to players.
- Transporting golf bags from one hole to another while walking alongside the golfer during a round of play.
- Enforced course policies and upheld corporate values.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Valet Site Manager/Attendant
Certified Parking Attendants
San Francisco, CA
03.1999 - Current
- Provided a high level of Valet Service to some of the top restaurants in San Francisco & Marin at the time.
- Boulevard, Farallon, Jardiniere, Harry Denton’s Night Club, Leftbank, Marin Joe’s, Red Herring, MC Squared, Shanghai 1930, & Bukeye Road House to name a few.
- Ensured vehicles were parked in designated areas and returned promptly upon request.
- Some Accounts required Attendants to quickly & efficiently run outdoors in the elements 10 miles or more per shift to retrieve vehicles from a parking garage.
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Monitored the performance of all staff members on site to guarantee standards for quality service.
- Listened to customer feedback and responded to maintain or improve processes.
- Enforced safe driving practices among employees by monitoring speed limits within the parking lot.
- Oversaw cash management processes such as ticketing system validation, reconciliation of revenue.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
Site/Event Manager/Personal Bodyguard
Self Employed/Shaw Management Inc.
San Francisco, CA
11.1998 - Current
- Searched bags manually to identify prohibited items and contraband.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Transported clients safely between destinations while ensuring their privacy was respected.
- Assisted in training new bodyguards in proper protocol and techniques for providing effective protection services.
- Developed comprehensive risk management strategies based on threat assessment data.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Collaborated with law enforcement agencies during investigations related to client security.
- Provided protection services to high-profile VIPs during public appearances.
- Prepared detailed incident reports following any security breaches or violations that occurred on client's premises.
- Intervened in altercations as needed to de-escalate situations and protect clients from harm.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
Basketball Official
GGOB/NCOA/PNBOA
Windsor, CA
12.1992 - Current
- Inspected sporting equipment or examined participants to verify compliance with event and safety regulations.
- Running anywhere from 3-20 miles per day depending on number of games.
- Called infractions and penalties according to league and basketball gameplay regulations.
- Reacted to complex game situations quickly and effectively.
- Supervised warm-ups before each game to ensure no rule violations occur during this period.
- Conferred with other sporting officials and coaches to provide information, coordinate activities and discuss problems.
- Travels to 300 or more basketball games per season in North Bay region.
- Administered post-game evaluations of officials' performances in order to identify areas needing improvement.
- Provided instruction on proper techniques for officiating basketball games at pre-season meetings.
- Reviewed and enforced rules of the game according to official basketball regulations.
Trainer/Server
Applebee's Grill + Bar
Tukwilla, WA
02.2007 - 04.2009
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Bar Manager/Server
Margaritaville
Sausalito, CA
01.1999 - 08.2003
- Provided excellent customer service to ensure satisfaction.
- Large facility with roughly 70 tables with 3 bars.
- Open 11-11. Tourists & locals created a good mix & business was usually either busy or slammed.
- Trained new employees to perform duties.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked food before serving it to customers.
Restaurant Manager
Spanky's Restaurant
Larkspur, CA
11.1997 - 02.1999
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Breakfast/Lunch/Dinner family restaurant open 10-10. 22 tables with 3 outside.
- Served/Bussed/Managed facility alone with 2 cooks & a prep/dishwasher.
- Took care of 22 tables at once when the restaurant was at capacity.
- Restaurant located next to the Lark Theater, down the street from The Silver Peso, & St. Patrick’s School. Notorious for massive rushes & busy mornings & evenings.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
College of Marin
Greenbrae, CASkills
- Strong Work Ethic
- Teamwork & Collaboration
- Customer Service Expertise
- Punctual & Reliable
- Issue Resolution
- Sales Abilities
- Service Upselling
- Team Leadership
- Security Oversight
- Outgoing Personality
- Safety Awareness
- Responsible Alcohol Service
- Event Coordination
- Clean Driving Record
- Flexible Schedule
- Cash Handling
References
- Bill Dodd (State Senator/BG Head) 707 287 7249
- Dom Bosque (GGOB Retired) 707 694 0402
- Tim Dalton (GGOB Assigner) 415 328 2050
- Gerry Quinn (GM CPA) 415 259 9527
- Patrick Aughney (Owner CPA) 415 806 8359
- David Clark (NCOA Assigner) 707 528 0401
- Gary Frieders (NCOA President) 707 975 1141
- Adam Woltag (Client) 510 469 8066
- John Gilman (Client) 415 597 6062
- Sig Anderman (Client) 415 672 0743
Timeline
Personal Valet
Bohemian Grove/Bolt Staffing
06.2022 - Current
Trainer/Server
Applebee's Grill + Bar
02.2007 - 04.2009
Professional Golf Caddie
Independent Contractor - Self Employed
12.2005 - Current
Valet Site Manager/Attendant
Certified Parking Attendants
03.1999 - Current
Bar Manager/Server
Margaritaville
01.1999 - 08.2003
Site/Event Manager/Personal Bodyguard
Self Employed/Shaw Management Inc.
11.1998 - Current
Restaurant Manager
Spanky's Restaurant
11.1997 - 02.1999
Basketball Official
GGOB/NCOA/PNBOA
12.1992 - Current
High School Diploma -
College of Marin