Joe Mendez
Corpus Christi,TX
Summary
Dynamic Operations Manager with a proven track record at Foundation Building Materials LLC, excelling in high-stress management and exceptional customer service. Skilled in dispatch software and critical thinking, I significantly enhanced operational efficiency and customer satisfaction. Expert in prioritizing calls and route planning, my leadership reduced labor costs and improved safety protocols. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
7
7
years of professional experience
Work History
Dispatcher / Operations Manager
Foundation Building Materials LLC
10.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Pipefitter / Hole & Firewatch
Mesa Mechanical
09.2018 - 04.2019
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
- Safeguarded personnel from unauthorized entry into confined spaces by vigilantly enforcing strict security measures.
- Maximized operational efficiency through expert management of gas testing equipment and proper documentation of test results for each entry point.
- Ensured worker safety through diligent application of OSHA regulations during hole watch duties.
- Contributed to a positive work environment by collaborating closely with coworkers, sharing knowledge, and offering assistance when needed.
Deli / Maintenance
HEB Grocery Store
07.2017 - 07.2018
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
Education
High School Diploma -
Moody High School
Corpus Christi, TX06.2015
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Management
- Route Planning
- Routing orders
- Service planning
- Incident Reporting
- Customer Service
- Decision-Making
- Critical Thinking
- Creative Thinking
- Repair Scheduling
Timeline
Dispatcher / Operations Manager
Foundation Building Materials LLC
10.2021 - Current
Pipefitter / Hole & Firewatch
Mesa Mechanical
09.2018 - 04.2019
Deli / Maintenance
HEB Grocery Store
07.2017 - 07.2018
High School Diploma -
Moody High School