Joe Messmer
Dayton,NV
Summary
Accomplished Field Service Manager at Crown Lift Trucks, adept in managing service operations and fostering client relationships. Elevated team productivity and customer satisfaction through strategic leadership and effective communication. Demonstrated excellence in workforce management and problem-solving, achieving significant revenue targets and service efficiency improvements. Committed to providing value to the service we provide.
Overview
26
26
years of professional experience
Work History
Fiels Service Manager
Crown Lift Trucks
04.2023 - Current
- Led team service technicians in field activities.
- Streamlined field operations for improved efficiency and reduced response times.
- Led team in achieving revenue targets and expanding client base.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Reduced time to complete service calls and expertly retained key customers.
- Implemented quality control measures to maintain high standards of service delivery.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
Field Service Technician
Crown Lift Trucks
11.1998 - 04.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
High School Diploma -
Corning Union Hogh School
Corning CASkills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field operations
- Client relationships
- KPI tracking
- Workforce management
- Remote team management
- Strategy development
- Creating estimates
- Technical team leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Fiels Service Manager
Crown Lift Trucks
04.2023 - Current
Field Service Technician
Crown Lift Trucks
11.1998 - 04.2023
High School Diploma -
Corning Union Hogh School