Joe Millsap
Midvale,UT
Summary
Seasoned Security Officer equipped with excellent communication skills and consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution by using de-escalation techniques and an empathetic mindset. Optimistic personality and dedicated to building positive relations with staff, patients, and visitors alike.
Overview
10
10
years of professional experience
Work History
Security Officer
University of Utah Hospital
Salt Lake City, UT
09.2023 - Current
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible and friendly presence to establish a safe environment.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Customer Service Representative/Technician Specialist
Bear River Converters
Riverton, UT
03.2017 - 09.2023
- Collaborated with other departments to resolve complex customer issues.
- Created reports on customer service issues to identify trends and areas of improvement.
- Analyzed customer feedback data to improve services offered.
- Answered customer inquiries via phone, email and online chat.
- Assisted customers with product installation and troubleshooting.
- Conducted training sessions for new employees on company policies and procedures related to customer service.
- Ensured compliance with all applicable laws and regulations.
- Followed up with customers after resolution of issue was complete.
Customer Service Representative/Technical Assistant
Pacific Water Inc.
Salt Lake City, UT
01.2015 - 03.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate of Science - Biology
Salt Lake Community College
Salt Lake City, UT08-2027
GED -
GED/Home School
Sandy, UT05-2023
Skills
- Emergency Response
- Document Management
- Threat Assessment
- Conflict de-escalation
- Crisis intervention training
- High level of integrity
Accomplishments
- FTO Certified
- Leadership/Confidence on the job
- Friendly Demeanor
Timeline
Security Officer
University of Utah Hospital
09.2023 - Current
Customer Service Representative/Technician Specialist
Bear River Converters
03.2017 - 09.2023
Customer Service Representative/Technical Assistant
Pacific Water Inc.
01.2015 - 03.2017
Associate of Science - Biology
Salt Lake Community College
GED -
GED/Home School