Chidiebere Onyeka
Dubai ,United Arab Emirates
Summary
Proven problem-solver and effective communicator, I excel in ensuring customer satisfaction and streamlining operations, as demonstrated at Toronto Hospital Onitsha Nigeria. With expertise in documenting information and a track record of resolving customer complaints efficiently, my approach has consistently enhanced client experience and operational efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Special Handling Agent
Transguard/Dnata
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Administrative Assistant
Transguard/EK ENGINEERING
02.2023 - Current
Nurse Practitioner
Toronto Hospital Onitsha Nigeria
05.2018 - 05.2020
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Assessed and diagnosed patients, determining appropriate treatment plans in a timely manner.
- Streamlined clinic operations by developing efficient workflows that reduced wait times for patients.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Receptionist
Grand Hotel Asaba Nigetia
09.2016 - 08.2018
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Assessed and diagnosed patients, determining appropriate treatment plans in a timely manner.
- Streamlined clinic operations by developing efficient workflows that reduced wait times for patients.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Education
Cerficate - Security SIRA
10.2024
Diploma - Nurse
11.2002
Skills
- Ensuring customer satisfaction
- Documenting information
- Public speaking
- Problem-solving skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
1.COMMUNITY HEALTH EXTENSION WORKER CERTIFICATE .
2. SECURITY SIRA CERTIFICATE
Languages
English
Full Professional
Timeline
Administrative Assistant - Transguard/EK ENGINEERING
02.2023 - Current
Nurse Practitioner - Toronto Hospital Onitsha Nigeria
05.2018 - 05.2020
Receptionist - Grand Hotel Asaba Nigetia
09.2016 - 08.2018
Special Handling Agent - Transguard/Dnata
Dubai Police Acadamy - Cerficate , Security SIRA
School of Health Technology - Diploma, Nurse
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