Joe Morgan
Iowa City,IA
Summary
Dynamic Service Coordinator at Reach For Your Potential with a proven track record in client advocacy and individualized service plans. Skilled in accurate recordkeeping and team leadership, I successfully enhanced service delivery, resulting in increased client satisfaction. Committed to fostering strong relationships and implementing effective communication strategies to support diverse client needs.
Overview
32
32
years of professional experience
Work History
Service Coordinator
Reach For Your Potential
08.2017 - 11.2025
- Coordinated services for clients, ensuring timely communication and support for individuals with disabilities.
- Assisted in developing and implementing service plans tailored to client needs and goals.
- Monitored progress of service delivery, providing feedback to enhance quality and effectiveness.
- Collaborated with multidisciplinary teams to facilitate client referrals and resource allocation.
- Organized training sessions for staff on best practices in client engagement and support strategies.
- Developed documentation procedures to streamline case management processes and improve accuracy.
- Conducted assessments to identify client needs, facilitating appropriate service interventions.
- Evaluated program outcomes, recommending adjustments to enhance service delivery and client satisfaction.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Organized training sessions for staff, raising quality of customer service provided.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Developmental Disability Professional
Specialized Support Services
06.2011 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Childcare Support Worker
Butterfield Youth Services / Great Circle (Butterfield Campus)
04.1994 - 08.2011
- Facilitated individual support plans to enhance youth development and well-being.
- Assisted in crisis intervention strategies, ensuring safety and emotional stability for clients.
- Developed engaging recreational activities to promote social skills and teamwork among participants.
- Trained and mentored junior staff on best practices in youth support and engagement techniques.
- Collaborated with multidisciplinary teams to evaluate client progress and adjust care approaches accordingly.
- Implemented feedback mechanisms to refine program delivery and improve service quality for youth clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
Community Support Specialist - Mental Illness Diagnoses
University Behavioral Health Services
05.2001 - 08.2008
- Developed individualized support plans to address client needs and enhance engagement.
- Coordinated community resources and services to facilitate access for clients and families.
- Implemented crisis intervention strategies to ensure client safety and stability.
- Collaborated with multidisciplinary teams to evaluate treatment outcomes and adjust plans accordingly.
Christian Education Coordinator
First United Methodist Church
06.1993 - 06.1994
- Developed and implemented educational programs for diverse age groups.
- Coordinated volunteer training sessions to enhance teaching effectiveness.
- Facilitated communication between educators and church leadership for program alignment.
- Oversaw curriculum development, ensuring consistency with church mission and values.
Education
Bachelor of Arts,- Christian Education - Education
Oral Roberts University
Tulsa, OK06.1990
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Individualized service plans
- Team leadership
- Service monitoring and evaluation
- Community liaison
- Record preparation
Timeline
Service Coordinator
Reach For Your Potential
08.2017 - 11.2025
Developmental Disability Professional
Specialized Support Services
06.2011 - 08.2017
Community Support Specialist - Mental Illness Diagnoses
University Behavioral Health Services
05.2001 - 08.2008
Childcare Support Worker
Butterfield Youth Services / Great Circle (Butterfield Campus)
04.1994 - 08.2011
Christian Education Coordinator
First United Methodist Church
06.1993 - 06.1994
Bachelor of Arts,- Christian Education - Education
Oral Roberts University