Joe Mumolo
Jacksonville,FL
Summary
Knowledgeable Field Service Engineer with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading teams to meet and exceed targets, with notable achievements in expanding Siemens' product knowledge and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results. Linear accelerator expert who is prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Varian Medical
08.2021 - Current
- Responsible for maintenance and repair of Linear Accelerators and all of their sub-equipment.
- Responsible for receiving calls from doctors, physicist and therapists and providing information over the phone and remotely logging into their systems to troubleshoot.
- Manages network connectivity at more than 20 hospitals in the Atlanta area.
- Self-motivated job position, little to no oversight.
- Provided customer service with customers and was involved in training two new team members each month.
- Quick response time and fast actions resulting in minimum down time for customers.
- Maintained a clean and safe work environment, resulting in zero complaints filed with management and an increase in customer/management satisfaction.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Petty Officer Second Class
US Navy
02.2015 - 08.2021
- Executes excellent ability to read and interpret blueprints and schematics.
- Evaluates and tests Furuno products using measurement and diagnostic devices to adjust, test and repair equipment.
- Interprets schematic blueprints, wiring diagrams, performance specifications and service manuals.
- Resolves customer complaints with advanced diagnostic tools including multimeters and oscilloscopes.
- Works both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
- Modifies, installs and repairs complex experimental and commercial electronic equipment.
- Performs preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
- Demonstrates self-reliance by meeting and exceeding workflow needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Store Manager
Little Caesars
02.2014 - 02.2015
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Restocked inventory upon shipment arrival and checked merchandise into on site system to maintain accurate records.
- Trained employees on store security, monetary procedures and customer service expectations.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Science - Organizational Leadership
University of Charleston West Virginia
Charleston, West Virginia08-2024
No Degree - Information Technology; Security +
Tidewater Tech
Norfolk, VA02-2017
Master of Science - Business Leadership
University of Charleston
Charleston, WV08-2027
Skills
- Futuristic
- Communication
- Command
- Restorative
- Achiever
- Problem-solving
- Relationship building
- Goals and performance
- Product knowledge
- Decisive
Timeline
Field Service Technician
Varian Medical
08.2021 - Current
Petty Officer Second Class
US Navy
02.2015 - 08.2021
Store Manager
Little Caesars
02.2014 - 02.2015
Bachelor of Science - Organizational Leadership
University of Charleston West Virginia
No Degree - Information Technology; Security +
Tidewater Tech
Master of Science - Business Leadership
University of Charleston
Summary
- Mechanical testing
- Electronic troubleshooting
- Technical documentation
- Electrical safety
- Wiring and soldering
- Wire running
- Production optimization
- Cable termination
- First Aid/CPR
- AC/DC power and control systems
- Diagnostic testing
- Fault isolation
- Network configuration
- Software licenses and patches
- Time management
- Strong work ethic
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