Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joe Nesset

Skiatook,OK

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments while creating a positive and engaging workplace. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

19
19
years of professional experience

Work History

Certified Debt Specialist

Beyond Finance
11.2023 - Current
  • Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
  • Maintained detailed records of client interactions, ensuring accurate documentation of all transactions and communications.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Contributed valuable insights during team meetings designed to improve overall departmental performance and client satisfaction.
  • Established credibility as a trusted advisor by consistently delivering on promises, maintaining confidentiality, and demonstrating a deep understanding of clients'' financial challenges.

Site Manager

Dish Network Corp
01.2018 - 09.2023
  • Streamlined and monitored quality programs to obtain company compliance
  • Launched quality assurance practices for each phase of development
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Created weekly and monthly reports and presentations for management team.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Monitored, coached, and supervised teams of 230 employees.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Operations Manager

Convergys (Dish Network)
01.2015 - 12.2017
  • Trained new employees on proper protocols and customer service standards.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed and maintained relationships with external vendors and suppliers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices (PCI Compliance)
  • Analyzed and reported on key performance metrics to senior management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Store Manager

RadioShack
05.2006 - 12.2014
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Followed trends to improve store profits by 15% over the course of 2 years.

Education

No Degree - Police Science

NWTC

Skills

  • Sales Strategies
  • Problem Solving
  • Business Planning
  • Business Development
  • Communication
  • Statistics
  • Management

Accomplishments

  • Collaborated with Quality Assurance team to develop a streamlined process to increase positive customer experience
  • Used Microsoft Excel and Google Sheets to develop trends.
  • Received the coveted distinguished service award for increasing the overall quality score on QA
  • Earned a cruise for increasing store profits by 15%

Timeline

Certified Debt Specialist

Beyond Finance
11.2023 - Current

Site Manager

Dish Network Corp
01.2018 - 09.2023

Operations Manager

Convergys (Dish Network)
01.2015 - 12.2017

Store Manager

RadioShack
05.2006 - 12.2014

No Degree - Police Science

NWTC

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