Summary
Overview
Work History
Education
Skills
Timeline
Coursework
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Joe Nowlin

Oklahoma City,OK

Summary

Knowledgeable Technical Account Manager with proven track record in managing client relationships and delivering technical solutions. Adept at identifying client needs and orchestrating resources to drive successful project outcomes. Demonstrated expertise in technical troubleshooting and account management, consistently ensuring client satisfaction and retention.

Overview

6
6
years of professional experience

Work History

Technical Account Manager

Aria Systems
01.2023 - Current
  • Acted as the primary technical point of contact for enterprise clients, managing end-to-end delivery of Aria’s SaaS billing platform across diverse verticals.
  • Led client onboarding, workflow optimization, and solution design tailored to complex business requirements and recurring revenue models.
  • Collaborated cross-functionally with Product, Engineering, and Support teams to prioritize and resolve client issues, driving high satisfaction and long-term adoption.
  • Managed multiple concurrent client projects, including workflow enhancements, CRPTs (Customer Requested Product Tasks), and hotfix escalations.
  • Delivered technical training and documentation to client teams, enabling self-service capabilities and minimizing support dependency.
  • Interfaced with clients during UAT, go-live, and post-deployment phases to ensure seamless transitions and resolution of defects or unexpected behaviors.
  • Maintained strong relationships with key stakeholders at Fortune 500 clients, often supporting executive-level communication and strategic roadmap planning.

Technical Account Manager

Symphony Talent
07.2021 - 01.2023
  • Managed a book of enterprise clients ($4M-$5M) and helped with product adoption and troubleshooting of product issues by collaborating with internal teams such as Engineering and DevOps.
  • Helps maintain and update clients’ career sites by using a knowledge of HTML through content management software, WordPress.
  • Be the main point of contact and voice for clients to address customer issues and needs.
  • Helps identify and analyze user metrics to understand opportunities to expand or grow their brand/image.
  • Worked closely with Project Managers to ensure project deadlines were met and ensure the project progress went efficiently until post-implementation.
  • Proactively identify issues and risks through various reports and analyzing data; know when to escalate issues and when to work through them.

Senior Technician

Dell EMC
06.2019 - 07.2021
  • Collaborate with team members, leaders, and engineers to resolve client issues, until resolution.
  • Break down and evaluate user problems, using test scripts, personal expertise, and probing questions.
  • Document problems, diagnostics, and solution implementations using our Customer Relationship Management tool, Salesforce.
  • Built and maintained successful relationships with clients and businesses.
  • Maintain updated knowledge of company products and services to provide to clients and businesses.
  • Helped perform Quality Assurance on Salesforce updates before implementation.

Education

Bachelor of Business Administration - Management Information Systems

University of Oklahoma
Norman, OK
05.2019

Skills

  • Salesforce CRM
  • Sales support
  • Client onboarding
  • Customer relationship management
  • Product knowledge
  • Strategic partnerships
  • Strategic planning
  • Project management
  • Customer retention
  • Account management

Timeline

Technical Account Manager

Aria Systems
01.2023 - Current

Technical Account Manager

Symphony Talent
07.2021 - 01.2023

Senior Technician

Dell EMC
06.2019 - 07.2021

Bachelor of Business Administration - Management Information Systems

University of Oklahoma

Coursework

  • MIS Field Project, Norman, OK, 2018-08-01, 2018-12-01, Worked closely with clients and helped perform an analysis, provided and evaluated alternatives, and developed and demonstrated a working prototype.
  • Federal Aviation Administration Medical Certification Division, Oklahoma City, OK, 2018-09-01, 2018-11-01, Helped recreate the FAA’s outdated current database through Microsoft Access to keep it current. Met with the employees at the FAA multiple times per month to negotiate how the new database looked and worked in Microsoft Access.

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