Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Joe Pagan

Poughkeepsie

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience

Work History

Amazon Convenience Store Associate

AVI Foodsystems
Hopewell Junction
06.2024 - Current
  • Responsible for maintaining coolers, the marketplace, vending machines, and coffee stations inside an Amazon location serving approximately 2,000 employees. Receive deliveries and stock a variety of food and drink items, perform monthly inventory, rotate stock, merchandise to planogram, and maintain stockrooms.

Shift Lead

Walgreens
Poughkeepsie
05.2022 - Current
  • Supervise a team of 10 associates providing excellent customer service and maintaining store appearance
  • Began as Customer Service Associate and promoted to Pharmacy Backup Associate and later Shift Lead
  • Store responsibilities including opening/closing store, cash handling/safe counts, utilize hand held device for inventory control/ordering for several departments, on-boarding/training new associates, floor resets, shipment receiving and processing from multiple vendors, loss prevention, annual inventory count, store inventory audits/price changes/weekly ad tags
  • Photo lab responsibilities including printing film, canvas, posters, passport photos and more
  • Pharmacy responsibilities including providing back-up customer service to patients with filling prescriptions, submit claims to insurance, inventory control

Route Driver

PCF Industries/Sunrise Publications
08.2014 - Current
  • Route Driver of publications for home and bulk store delivery throughout Dutchess County
  • Training of new drivers in multiple routes throughout county

Special Needs Initiative Advisor - Inbound Call Center

United Healthcare
Kingston
08.2017 - 08.2021
  • Assigned Care Advisor for Special Needs Families providing exceptional member-focused customer service via telephone and secure email
  • Escalated assistance with benefits, claims and prior authorization issues, physician/ 3rd party vendor contact, assisted in obtaining financial resources for families
  • Ownership of member needs and issues by utilizing multiple systems, web-based applications and resources for servicing each member while meeting monthly metrics
  • Recognized as Employee of the Month - July 2019
  • Received numerous Employee Recognition Awards for great customer service and member survey feedback / high survey scores, and volunteer work, including the Relay for Life committee
  • Participated in team focus groups, co-facilitated group training sessions, mentoring of new Advisors

Electrical Department Associate

Home Depot
02.2015 - 08.2017
  • Responsible for excellent one-on-one customer service and sales
  • Escalated responsibilities for inventory control, product ordering and department reports, product replenishment, floor moves, and product markdowns
  • Certified in electric ladder operation
  • Received 'Homer Award 2015' for Superior Customer Service among 12 other service recognitions

Manager

JCPenney
07.2012 - 05.2014
  • Responsible for managing and coaching associates, hiring and terminations, open/close store, cash handling/auditing, escalated customer and associate issues, training and development, provide various reports, received trucks as back-up

Customer Service Representative / Call Center Supervisor / HR Representative / Recruiter

The Vitamin Shoppe (Corporate HQ)
11.2002 - 04.2012
  • Started as a Customer Service Representative in an In-Bound Call Center and was quickly promoted to Call Center Supervisor providing exceptional customer service, escalated issues, associate call monitoring, coaching and development and performing audits
  • Promoted into HR as HR Representative and later Recruiter
  • As HR Rep and Recruiter, recruited top talent, attended variety of job/college career fairs, performed pre-employment testing, training and customer service

Education

Bachelors - Business Administration with focus in Business Management

New Jersey City University
Jersey City, NJ

Associates - Business Administration with focus in Business Management

Dutchess Community College
Poughkeepsie, NY

Skills

  • Proficient in MS Office
  • Inventory management
  • Cash handling
  • Visual merchandising
  • Customer service
  • Team leadership
  • Employee training
  • Scheduling staff
  • Product replenishment
  • Problem-solving acumen
  • Team collaboration aptitude
  • Product knowledge expertise
  • Attention to detail focus
  • POS systems
  • Flexible hours

Custom

  • 8/2021-Present // Primary caregiver for father at-home, including home care, transportation to all appointments, etc.

Timeline

Amazon Convenience Store Associate

AVI Foodsystems
06.2024 - Current

Shift Lead

Walgreens
05.2022 - Current

Special Needs Initiative Advisor - Inbound Call Center

United Healthcare
08.2017 - 08.2021

Electrical Department Associate

Home Depot
02.2015 - 08.2017

Route Driver

PCF Industries/Sunrise Publications
08.2014 - Current

Manager

JCPenney
07.2012 - 05.2014

Customer Service Representative / Call Center Supervisor / HR Representative / Recruiter

The Vitamin Shoppe (Corporate HQ)
11.2002 - 04.2012

Bachelors - Business Administration with focus in Business Management

New Jersey City University

Associates - Business Administration with focus in Business Management

Dutchess Community College

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Joe Pagan