Joe Pappano
Ocean View,NJ
Summary
With a proven track record, I excel in delivering high-quality projects on time, showcasing exceptional problem-solving and construction supervision skills. My leadership in various roles has fostered strong customer relationships and team efficiency, significantly enhancing business operations and sales outcomes. Have always been a top performer in any sales role I have been invovled with.
Overview
18
18
years of professional experience
Work History
Builder
7 Mile Marine Construction
04.2022 - Current
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
- Developed detailed construction plans and organized required materials to maintain productivity.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
Owner/Cook Manager
Las Olas Taqueria
01.2021 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Owner/Lead Climber
Coastal Tree Care
03.2015 - 10.2021
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Interacted well with customers to build connections and nurture relationships.
- Lead a two crew team, while performing all of the hiring, firing and safety training for employees
- Performed all estimates, drafted and delivered job proposals and made sure all jobs were performed in a timely and safe manner
- Maintained all saws, grinders, chippers, bucket truck and climbing gear
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Manager
TackleDirect
05.2007 - 02.2015
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Science - Forestry
West Virginia University
Morgantown, WV05-1998
Skills
- Problem-solving
- Attention to detail
- Following instructions
- Hunter sales mentality
- Planning and scheduling
- Customer service
- Frame and component building
- Construction supervision
Languages
Spanish
Professional Working
Interests
- Surfing
- Fishing
- Snowboarding
- Reading
- Spending time with my family
Timeline
Builder
7 Mile Marine Construction
04.2022 - Current
Owner/Cook Manager
Las Olas Taqueria
01.2021 - 01.2024
Owner/Lead Climber
Coastal Tree Care
03.2015 - 10.2021
Sales Manager
TackleDirect
05.2007 - 02.2015
Bachelor of Science - Forestry
West Virginia University
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