Joe Perry
Concord,CA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Pinedas
03.2017 - 02.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Chart House Restaurant
02.2016 - 02.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Black Angus Steak House
02.2014 - 01.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
BJ's Restaurant & Brewhouse
09.2009 - 11.2011
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Applebee's Neighborhood Grill & Bar
09.2009 - 08.2011
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
Education
GED -
Antioch High School
Antioch, CA08.1997
Skills
- Menu Memorization
- Food Preparation
- Food Running
- Suggestive Selling
- Payment Processing
- Food Service
- Basic accounting
- Beverage Preparation
- Handling Difficult Customers
- Organizational ability
- Changing beer kegs
- Aloha POS
- Liquor, beer, and wine knowledge
- Customer Service
- Clear and effective communication
- Outgoing Personality
- Service-oriented mindset
- Responsible Alcohol Service
- Highly reliable
- Team player attitude
- Memory retention
- Strong multitasking
- Food and Beverage Service
Certification
Food Handlers certificate via ServSafe
Additional Information
References upon request.
Timeline
Bartender
Pinedas
03.2017 - 02.2024
Server
Chart House Restaurant
02.2016 - 02.2017
Server
Black Angus Steak House
02.2014 - 01.2016
Server
BJ's Restaurant & Brewhouse
09.2009 - 11.2011
Server
Applebee's Neighborhood Grill & Bar
09.2009 - 08.2011
GED -
Antioch High School
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