Joseph Petersen
Veneta
Summary
Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering 6 years of experience in managing day-to-day functions in 3000+ room hotels. Strong communicator dedicated to providing all guests with highest degree of hospitality.
Overview
13
13
years of professional experience
Work History
Carpenter
C&P Contracting
01.2022 - Current
- Followed established job site safety regulations and maintained safe and clean work area.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
Driver
Lile Moving And Storage
04.2020 - 01.2022
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
Prime Inc.
09.2019 - 04.2020
- Transported refrigerated and dry goods, including hazardous materials, without incident across all 48 states.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Shuttle Driver
Epic Mountain Express/Vail Resorts
11.2015 - 09.2019
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Operated with safety and skill to avoid accidents and delays
Executive Housekeeper
Grand Tetons Lodge Company/Vail Resorts
05.2014 - 08.2018
- Managed team productivity and workflow to exceed quality standards
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Completed schedules, shift reports and other business documentation
Snowmobile Guide
Scenic Safaris
01.2016 - 03.2016
- Built personal relationships with guests to promote positive experiences.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Housekeeping Manager
Hilton Worldwide Inc.
10.2014 - 03.2015
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Managed staff of 300 housekeepers.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Lodge At Vail/Vail Resorts
04.2012 - 01.2014
- Communicated repair needs to maintenance staff
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover
- Trained and mentored all new personnel to maximize quality of service and performance
Housekeeping Houseman
Lodge At Vail/Vail Resorts
01.2012 - 04.2012
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
Education
Professional Certification - Guest Service
American Hotel Lodging Educational Institute
Jackson, WY09.2015
Some College (No Degree) - Flight Dynamics
Lane Community College
Eugene, ORGED -
Lane Community College
Eugene, ORSkills
- Ordering supplies
- Room preparation
- Customer support
- Property management
- Warehousing functions
- Receiving support
- Computer proficient
- Team leadership
- Training and development
- Preventive maintenance
- Employee scheduling
- Building maintenance
- Cleaning techniques
Accomplishments
- Highest Housekeeping scores four years in a row.
- John Colter Leadership Award in 2015
- High Employee engagement survey scores.
Timeline
Carpenter
C&P Contracting
01.2022 - Current
Driver
Lile Moving And Storage
04.2020 - 01.2022
Truck Driver
Prime Inc.
09.2019 - 04.2020
Snowmobile Guide
Scenic Safaris
01.2016 - 03.2016
Shuttle Driver
Epic Mountain Express/Vail Resorts
11.2015 - 09.2019
Housekeeping Manager
Hilton Worldwide Inc.
10.2014 - 03.2015
Executive Housekeeper
Grand Tetons Lodge Company/Vail Resorts
05.2014 - 08.2018
Housekeeping Supervisor
Lodge At Vail/Vail Resorts
04.2012 - 01.2014
Housekeeping Houseman
Lodge At Vail/Vail Resorts
01.2012 - 04.2012
Professional Certification - Guest Service
American Hotel Lodging Educational Institute
Some College (No Degree) - Flight Dynamics
Lane Community College
GED -
Lane Community College
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