Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Picchi

Browns Mills NJ,NJ

Summary

10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Reliable Shift Supervisor bringing 10 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.

Overview

37
37
years of professional experience

Work History

Shift Supervisor

Loves Travel Stop
Bordentown, NJ
03.2020 - 11.2024
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Monitored security and enforced loss prevention strategies during shift.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Provided on-the-job training to new staff members.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Observed and monitored utilization of equipment.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Reinforced rules to promote superior employee performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Launched cost-reduction initiative across departments.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints in a timely manner.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Assisted customers with product selection when needed.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Identified inefficiencies in production process and used lean manufacturing methodologies.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to team members based on their strengths and skill sets.

Delivery Driver

Lyfeline Logistics Management LLC
Bordentown, NJ
11.2023 - 01.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Notified customers of delays to decrease calls to support.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Transported and safely delivered items to prevent damage or loss.
  • Reported delays and accidents to stations using telephones or two-way radios.

Truck Driver/Manager of Operations

abby's angel kisses
Hammonton, NJ
04.2014 - 11.2020
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Recorded expenses and maintained receipts.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
  • Notified customers of potential late deliveries, which resulted in 90% decrease in calls to company support line.
  • Kept bus orderly with strong control over passenger behaviors.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Performed inspections and completed vehicle repairs.
  • Processed shipment documents neatly and efficiently for each load.
  • Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.

Site Manager

Pineland center for camps and conferences
Browns Mills, NJ
06.2006 - 11.2014
  • Monitored security and enforced loss prevention strategies during shift.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Provided on-the-job training to new staff members.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Delegated tasks to employees and monitored activities and task completion.
  • Observed and monitored utilization of equipment.
  • Reinforced rules to promote superior employee performance.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Supervisor of Maintenance

wlt trucking
Hammonton, NJ
05.2000 - 11.2005
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Monitored security and enforced loss prevention strategies during shift.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Provided on-the-job training to new staff members.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Observed and monitored utilization of equipment.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Reinforced rules to promote superior employee performance.
  • Monitored staff performance to ensure quality standards were met.
  • Launched cost-reduction initiative across departments.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints in a timely manner.
  • Collaborated with management to plan special events or promotions.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Owner/Operator Supervisor

Joe's Handyman Services
Hammonton, NJ
01.1988 - 10.2000
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Set pricing structures according to market analytics and emerging trends.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Conducted emergency roadside repairs, changed tires, replaced light bulbs, and installed fuses and tire chains.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
  • Operated snow plow during bad wintry weather to remove snow and ice from roadways.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Used ropes and blocks to safely secure cargo for transport.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Developed business plan and budget to maximize profitability.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Education

High School Diploma -

Hammonton High School
Hammonton, NJ
06-1986

Skills

  • Customer-Oriented
  • Schedule Management
  • Safety Reviews
  • Inventory Control
  • Staff Scheduling
  • Employee Training
  • Staff Management
  • Training and Mentoring
  • Continuous Improvement
  • Project Management
  • Staff Development
  • Business Administration
  • Inventory Management
  • Strategic Planning
  • Safety Understanding
  • Schedule Oversight
  • Cash Handling Ability
  • Production Management
  • Scheduling Coordination
  • Safety Awareness

Timeline

Delivery Driver

Lyfeline Logistics Management LLC
11.2023 - 01.2024

Shift Supervisor

Loves Travel Stop
03.2020 - 11.2024

Truck Driver/Manager of Operations

abby's angel kisses
04.2014 - 11.2020

Site Manager

Pineland center for camps and conferences
06.2006 - 11.2014

Supervisor of Maintenance

wlt trucking
05.2000 - 11.2005

Owner/Operator Supervisor

Joe's Handyman Services
01.1988 - 10.2000

High School Diploma -

Hammonton High School

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Joe Picchi