Summary
Overview
Work History
Education
Skills
Timeline
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Joeseph (Joe) Pike

Goode,VA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Mechanical Technician

Forest Automotive
07.2021 - Current
  • Maintain clean and organized work area to easily locate repairing tools and equipment.
  • Follow guidelines while performing maintenance and repairs to prevent work-related injuries.
  • Diagnose mechanical problems, determine best solutions for correction and complete necessary repairs.
  • Resolve mechanical issues using both technical and manual skills.
  • Ensure safe working environment through strict adherence to safety protocols and guidelines.
  • Implement preventive maintenance measures to decrease emergent issues.
  • Keep detailed records of repairs and maintenance for reference in future work.
  • Utilize varied tools and equipment to test, troubleshoot and repair mechanical systems.
  • Contribute to improved inventory management by maintaining accurate records of parts usage and submitting timely orders for replenishment.
  • Participate in quality assurance protocols, verifying that finished products meet or exceed established standards and identifying areas for further improvement.
  • Achieve high levels of customer satisfaction through prompt resolution of technical issues and effective communication throughout the service process.
  • Operate a variety of tools and equipment to complete mechanical repairs.
  • Collaborate with coworkers, discussing assembly, and needed product adjustments.
  • Perform in-depth troubleshooting to diagnose and resolve range of mechanical failures.
  • Prepare reports and documentation for mechanical systems and processes.
  • Conduct root cause analysis to identify source of mechanical system malfunctions.
  • Complete Virginia state inspections according to state mandated guidelines and requirements.

Delivery Associate

FedEx
10.2020 - 07.2021
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Streamlined package handling by organizing parcels for efficient loading and unloading.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Greeted recipients, delivered packages, and acquired proper signatures for all deliveries.

Delivery Associate

FedEx
04.2016 - 09.2020
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Streamlined package handling by organizing parcels for efficient loading and unloading.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Verified accuracy of all deliveries against order forms.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Obtained signatures for delivery documents and packages.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.

Load Coordinator and Safety Manager

Doc's Trucking Service
03.2014 - 04.2016
  • Conducted regular audits on freight invoices, ensuring accuracy in billing practices.
  • Established strong relationships with carriers, negotiating favorable rates for company shipments.
  • Analyzed data trends to identify opportunities for process improvement in load coordination efforts.
  • Streamlined route planning for improved fuel efficiency and reduced transportation costs.
  • Optimized loading procedures to ensure safe and secure transportation of products.
  • Implemented new inventory management system, improving accuracy in tracking product movement throughout the supply chain.
  • Enhanced load coordination efficiency by streamlining communication between dispatchers, drivers, and warehouse staff.
  • Developed comprehensive load plans that maximized space utilization within trucks and trailers.
  • Maintained detailed documentation for all loads coordinated, facilitating clear communication with those involved in the shipping and delivery process.
  • Coordinated efficient driver schedules to minimize downtime and optimize productivity.
  • Ensured compliance with safety regulations by conducting regular inspections of loading equipment and processes.
  • Initiated cost-saving measures by identifying areas where consolidation could occur without sacrificing service quality or delivery timelines.
  • Managed transportation logistics for timely delivery of goods to customers, resulting in increased customer satisfaction.
  • Tracked orders and notified customers of status or potential delays.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight rates.
  • Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Monitored workplace activities to determine compliance with safety regulations and standards.

Education

High School Diploma -

David Crockett High School
Jonesborough, TN

Skills

  • Mechanical troubleshooting
  • Preventive Maintenance
  • Power tool operation
  • Problem-solving
  • Machine operation
  • Time management
  • Safety protocols
  • Work order interpretation
  • Decision-making
  • Regulatory compliance
  • Mechanical repairs
  • Parts replacement

Timeline

Mechanical Technician

Forest Automotive
07.2021 - Current

Delivery Associate

FedEx
10.2020 - 07.2021

Delivery Associate

FedEx
04.2016 - 09.2020

Load Coordinator and Safety Manager

Doc's Trucking Service
03.2014 - 04.2016

High School Diploma -

David Crockett High School

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Joeseph (Joe) Pike