Summary
Overview
Work History
Education
Skills
Timeline
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Joe Polidoro

Senior Application Analyst
Frederick,MD

Summary

Accomplished Technical Architect offering over 23 years' experience in comprehensive design and development of infrastructure and architecture for cloud system implementation, web-based application design, and business workflow projects.


Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet clients' technical needs.


Seasoned team leader possessing the technical, mentoring, and interpersonal skills to provide exceptional project deliverables.

Overview

34
34
years of professional experience
6
6
years of post-secondary education

Work History

Learning Systems Architect

Cellebrite
Vienna, VA
12.2018 - Current
  • Collaborate with Training stakeholders to determine business process enhancements requirements and scope.
  • Manage hosted Totara LMS system content and administrative configurations
  • Develop revised workflows based on proposed enhancements according to business needs. (using MS Visio)
  • Set up supplementary databases and workflows (AirTable / Monday.com).
  • Provide 3rd level technical support and troubleshooting to internal and external clients and manage 2nd level support staff. (Salesforce Service)
  • Provide primary training performance analytics used to inform decisions (up to VP level) on budget, resource allocation, and operational strategy (Salesforce reports, AirTable, and QlikSense BI)

Application Developer (Part-time /Freelancer)

South State Tech
Mullica Hill, NJ
01.2012 - Current
  • Create web-based applications in test-driven development environment, as well as advise on cloud-based productivity solutions (Salesforce, Insightly CRM)
  • Develop new applications and APIs in PHP, JavaScript / Node.js + derivatives to develop new business productivity applications.
  • Develop database architectures using MySQL, SQL Server, PostgreSQL, and AirTable.
  • Consult with clients in discussion / requirements meetings.

Salesforce Trainer

MIL Corporation + Inserso Corporation
Vienna / Washington DC, VA
11.2017 - 11.2018
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Scheduled and taught in class and self-paced online tutorials to increase learning opportunities. (using WalkMe and Camtasia)
  • Prepared and presented supplementary learning material to support structured lessons. (MS PowerPoint)
  • Delivered screen-capture driven presentations on Salesforce application use, focusing on efficiency and custom features added by development teams. (Camtasia)

Senior Technology Lead (HR IT Services)

T Rowe Price
Owings Mills, MD
05.2014 - 11.2017
  • Partnered with internal IT architecture team and external implementation consultants to develop wholistic Salesforce and Cornerstone LMS technology roadmaps, accounting for departmental priorities and overall business goals.
  • Collaborated with business stakeholders (HR Business Partner and Benefits teams) to adjust company-wide HR services procurement process, modifying capture and processing workflows to meet improved fulfillments goals.
  • Designed documentation protocols and standard operating practices to unify technology management efforts across HR. (MS Visio)
  • Identified and implemented innovative and automated approaches to routine tasks, making suggestions that were widely received. (MS SharePoint with Nintex Workflows)
  • Built and utilized reporting systems to keep customers and management in loop with latest information. (Salesforce reports)

Senior Application Analyst

AstraZeneca
Wilmington, DE
05.2011 - 05.2014
  • Collaborated with business owners (various Training departments across AZ), vendors (Saba) and other team members to evaluate and recommend solutions to complex system problems and requests.
  • Developed diagrams and test scripts to describe and lay out logical operational steps.
  • Documented clients' issues and devised processes of resolution with heavy emphasis on training content implemented within Saba Learning Management System (LMS) and Saba Meeting (virtual classroom).
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of Saba LMS and Saba Meeting.

Senior Multimedia /Software Development Architect

Lockheed Martin
Mount Laurel, NJ
01.1999 - 05.2011
  • Complete VB.NET-based design and development of eLearning management/development application (“Zeus”)
  • Development of custom web-based simulation engines and tutorial modules using robust Class/Object-based data architectures to support technical operation simulations
  • Designed SCORM API interface scripting (Javascript) to integrate eLearning modules with learning management systems
  • Organized and edited training website, instructor and student manuals, multimedia visual aids and other educational materials.
  • Tested all training software and hardware prior to commencing training programs.
  • Designed training dashboards in MS SharePoint, as well as enrollment data reports in MS Access and Excel to analyze satisfaction of training production goals

Education

MBA - Technology Management

University of Phoenix
Online
03.2006 - 06.2008

Bachelor of Arts - International Relations And Affairs

Fairleigh Dickinson University
Teaneck, NJ
09.1993 - 05.1997

Skills

Communicating with clients

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Timeline

Learning Systems Architect

Cellebrite
12.2018 - Current

Salesforce Trainer

MIL Corporation + Inserso Corporation
11.2017 - 11.2018

Senior Technology Lead (HR IT Services)

T Rowe Price
05.2014 - 11.2017

Application Developer (Part-time /Freelancer)

South State Tech
01.2012 - Current

Senior Application Analyst

AstraZeneca
05.2011 - 05.2014

MBA - Technology Management

University of Phoenix
03.2006 - 06.2008

Senior Multimedia /Software Development Architect

Lockheed Martin
01.1999 - 05.2011

Bachelor of Arts - International Relations And Affairs

Fairleigh Dickinson University
09.1993 - 05.1997

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Joe PolidoroSenior Application Analyst