Joe Luis Portillo
Los Angeles,CA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Warehouse Supervisor
Bottega Louie
08.2021 - Current
- Supervised shipping and receiving, distribution, and workplace safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supported production workers in meeting goals without compromising safety and compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Managed merchandise inventory transactions.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Adhered to industry best practices for warehousing, material handling and documentation.
Food Delivery Driver
Uber Eats
05.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Dedicated Business Owner/Team Member
Target
07.2019 - 05.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Created and monitored promotional approaches to increase sales and profit levels.
Food Delivery Driver
Postmates
08.2017 - 09.2019
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Elderly Caretaker
Shirley Cane/Private Client
03.2018 - 08.2019
- Assisted elderly with daily living activities and physical therapies.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Reported signs of elderly abuse and witnessed misappropriation to supervisor.
- Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
- Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
- Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
- Reported and recorded observations and results of treatments, tests, procedures and specimens to facilitate care plan.
- Assisted with daily living activities, running errands and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Scheduled daily and weekly care hours for client caseload.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided safe mobility support to help patients move around personal and public spaces.
Professional Chauffeur/Manager
Mgcls Lax Car Service & Lax Sedan Service
02.2013 - 08.2017
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation and service.
- Stored passenger luggage and personal items with care for safety and security.
- Maintained vehicle cleanliness to maximize passenger satisfaction.
- Transported high-value clients with professionalism and discretion.
- Provided mobility to assistance to disabled passengers.
- Calculated rides costs, received money and returned change.
- Checked in with dispatch to determine schedule and planned pickups.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Completed individual and business documentation on-time and with minimal errors.
- Operated party vehicles, buses, and town cars.
- Managed teams of drivers, shift schedules, and reservation calendars.
- Booked rides using MGCLS mobile service.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Helped passengers with luggage, collected fares and politely answered questions.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
Delivery Driver Helper
UPS
10.2012 - 01.2013
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Prevented damage to packages and products by correctly securing loads.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Lifted and carried packages weighing up to 75 pounds.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
Sales Representative
Vector Marketing And Cutco Products
06.2010 - 01.2011
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Cold-called leads and closed large number of new sales over several months.
Supplemental Instruction (SI) Leader
Santa Monica College
08.2008 - 01.2009
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
- Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Daniel Murphy Catholic High School
Los Angeles, CA08.2008
English And Business
Santa Monica College
Santa Monica, CA06.2008
Skills
- Quality Control
- Order Picking and Processing
- Inventory Replenishment
- Shipping and Receiving
- Staff Management
- OSHA Regulations
- Loss Prevention Strategies
- Loading and Unloading
- Client Relationships
- Warehouse Organization
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Warehouse Supervisor
Bottega Louie
08.2021 - Current
Food Delivery Driver
Uber Eats
05.2020 - Current
Dedicated Business Owner/Team Member
Target
07.2019 - 05.2021
Elderly Caretaker
Shirley Cane/Private Client
03.2018 - 08.2019
Food Delivery Driver
Postmates
08.2017 - 09.2019
Professional Chauffeur/Manager
Mgcls Lax Car Service & Lax Sedan Service
02.2013 - 08.2017
Delivery Driver Helper
UPS
10.2012 - 01.2013
Sales Representative
Vector Marketing And Cutco Products
06.2010 - 01.2011
Supplemental Instruction (SI) Leader
Santa Monica College
08.2008 - 01.2009
High School Diploma -
Daniel Murphy Catholic High School
English And Business
Santa Monica College
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