Joe Pride
Rocky Mount,NC
Summary
I'm seeking future opportunity with a company that would allow me to use my experience and expertise to develop and continue to build career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mail Carrier
USPS
Rocky Mount, NC
09.2021 - Current
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
- Responded to customer inquiries regarding postal services and products.
- Reported any damaged or missing mail items to supervisor immediately.
- Performed regular maintenance checks on assigned vehicle.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Checked incoming mail for proper postage and correct names and addresses.
- Assisted other carriers with their routes as needed during peak periods.
- Organized parcels into appropriate size containers for transport.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Ensured compliance with federal laws related to privacy protection.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Handled undeliverable mail in accordance with established procedures.
- Routed all classes of mail in sequence of delivery along established route.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Delivered mail to residents and business within assigned area.
- Scanned labels on letters or parcels to confirm receipt.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Recorded address changes to redirect mail for residences or businesses.
- Used road maps or GPS to verify routes and designated addresses.
Home Health Nurse
Good Shepherd Care Center
Rocky Mount, NC
07.2021 - 09.2021
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Maintained accurate records of patient care services provided.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Reported any changes in patient condition to the supervising nurse immediately.
- Assisted physicians with examinations and procedures as needed.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Responded to bell or light signal calls to assist patients with needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Engaged with patient family and friends to provide courteous visit experience.
Manager
Family Dollar
Wilson, NC
03.2018 - 06.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Worked closely with vendors to negotiate contracts for goods or services.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Organized new stock for floor placement.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Executed merchandising strategies to support store sales growth.
Customer Service Representative
Lowes Home Improvment
Rocky Mount, NC
11.2017 - 07.2018
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
- Palletized merchandise for easy movement to sales floor locations.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Retail Store Manager
Dollar General
Rocky Mount, NC
05.2013 - 10.2017
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Organized merchandise displays according to seasonal promotions or special events.
- Worked closely with vendors to negotiate contracts for goods or services.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Executed merchandising strategies to support store sales growth.
- Prepared and submitted nightly bank deposits.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
Molding Machine Operator
Cooper Standard Automotives
Goldsboro, NC
07.2012 - 08.2015
- Monitor machine operation to detect any malfunctions or defects in the product and make necessary adjustments to correct them.
- Troubleshoot problems with machinery, diagnose causes of machine failure and determine corrective actions.
- Load raw material into hoppers, measure and mix materials according to specifications.
- Inspect finished products for any imperfections or flaws that may have occurred during the manufacturing process.
- Document production data such as cycle times, quantities produced and scrap rates for each shift worked.
- Assist in training new employees in operating procedures related to molding machines.
- Ensure proper safety protocols are followed at all times when working with machinery.
- Maintain accurate records of production data such as quantity produced per hour, shift, day, week, month.
- Conduct regular inspections of molds for wear or damage before starting a job run.
- Follow established company policies and procedures while performing duties.
- Monitor inventory levels of supplies used in the production process.
- Collaborate with other departments to troubleshoot problems quickly and efficiently.
- Ensure compliance with applicable health and safety regulations while operating machinery.
- Monitored meters and gauges to verify and record temperature, pressures and press-cycle times.
- Positioned and secured workplaces on machines to start feeding mechanisms.
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
Assembly Technician
Manpower Temporary Services
Rocky Mount, NC
10.2010 - 07.2012
- Operated various hand tools and power tools to assemble components.
- Repaired or replaced defective parts during the assembly process.
- Installed wiring harnesses and attached connectors to complete electrical assemblies.
- Inspected completed assemblies for defects prior to shipment.
- Maintained detailed records of all production activities related to assembly operations.
- Maintained a clean working environment by adhering to safety protocols while performing tasks.
- Assisted in training new employees on safe operation of machinery used in the assembly process.
- Ensured that all equipment was operated properly and safely at all times.
Education
High School Diploma -
Continental Academy
Florida City, FL03-2003
Skills
- Teamwork and Collaboration
- Forklift and Pallet Jack Operation
- Start Up Procedures
- Assembly and production
- Customer Service
- Inventory Control
- Quality Assurance
- Staff Management
- Team Training
Certification
- hardwood floor experience certification
- forklift/ pallet jack
- fluent in office programs
- word
- powerpoint
- excel
Timeline
Mail Carrier
USPS
09.2021 - Current
Home Health Nurse
Good Shepherd Care Center
07.2021 - 09.2021
Manager
Family Dollar
03.2018 - 06.2021
Customer Service Representative
Lowes Home Improvment
11.2017 - 07.2018
Retail Store Manager
Dollar General
05.2013 - 10.2017
Molding Machine Operator
Cooper Standard Automotives
07.2012 - 08.2015
Assembly Technician
Manpower Temporary Services
10.2010 - 07.2012
High School Diploma -
Continental Academy