Joe Ramos
Buena Park
Summary
Dynamic Lead Barista at Portos Bakery with a proven track record in guest service and team management. Recognized for maintaining cleanliness standards and mentoring staff, resulting in exceptional beverage quality and customer satisfaction. Bilingual in Spanish and English, adept at adapting to changing demands while fostering a collaborative, inviting, and safe enviroment.
Overview
8
8
years of professional experience
Work History
Lead Barista
Portos Bakery
02.2017 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Adaptive to customer and company specifications and requests
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Education
High School Diploma -
Buena Park Highschool
Buena Park, CASkills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
- Team management
- Multitasking and organization
- Guest service
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Lead Barista
Portos Bakery
02.2017 - Current
High School Diploma -
Buena Park Highschool
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