Joe Reed

• Realized annual professional services revenue exceeding $100M, achieving GP greater than 40%. Oversaw internal team collaboration with strategic partners, manufacturers, and internal developers to ensure delivered solutions aligned with business goals of clients. Established global COE to build capabilities and enhance our competitive advantage. Implemented Delivery Assurance Reviews and 360 Feedback loop to ensure successful delivery of our large deals and incorporate lessons learned from our delivery practice. Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
• Progressed through multiple roles at C1, advancing to Sr. Director of Professional Services after serving as Program Manager, Principal Consultant, Director PMO, and Director of Implementation.

Oversaw IT operations for BPO, managing telecommunications, network operations, and Help Desk functions. Developed technology lifecycle management plan to enhance operational efficiency. Implemented SAN, high-density servers, and virtual servers to modernize infrastructure. Ensured software compliance by formulating corrective action plans with multiple vendors. Served as primary contact during audits by client compliance departments and third parties. Ensured adherence to Sarbanes Oxley, ITIL standards, and contractual SLAs.