Joe Rinaldi
Quincy,MA
Summary
Boston-Based Professional hospitality provider with proven skills in drink creation and preparation, customer service, and multi-tasking in fast-paced environments. Adept at ensuring smooth operations, supporting team efforts, and adapting to changing needs. Strong background in creating memorable guest experiences, maintaining high standards, and driving positive outcomes through effective collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Wusong Road Tiki Bar
06.2022 - Current
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- lead the creation and execution of menu cocktails and seasonal specialty cocktails.
Event Bartender
HOST Corporate Events
08.2023 - Current
- Assisted in event setup procedures by arranging bar stations and stocking necessary items and bar tools in an orderly fashion.
- Enhanced customer experience by providing personalized beer, wine, and specialty cocktail recommendations.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Assisted in breakdown procedures by ensuring company property was cleaned and stored, all leftover liquor, beer, and wine was stocked efficiently, and loading out any materials needed.
Cocktail Consultant
FABLE Underworld Craft Cocktail Bar
12.2023 - 01.2024
- Lead the creation and concepting efforts of the mainstay cocktail menu as well as suggested seasonal specials and ongoing cocktail concepts
- Trained staff on mixology techniques, concepts, and steps of service
- Created inventory lists of items, ingredients, and tools to keep in stock for smooth service
- Collaborated with the bar owner to ensure the cocktail list reflected the sustainability efforts and overall brand and message of the bar
Education
Bachelor of Arts - Graphic Design
Southern Connecticut State University
New Haven, CTSkills
- POS system operation
- Cleanliness standards
- Menu development
- Health and safety
- Beverage making
- Customer service
- Cash register operation
- Inventory
- New hire training
- Creative mixology
- Customer service expertise
- Responsible alcohol service
Accomplishments
- Named Critic's Choice in The Ohana Luau at the Lake cocktail competition in 2023
- Created Top-Selling cocktails for Wusong Road
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- MA Certificate of Allergen Awareness
- Commonwealth of Mass Crowd Control Training
Timeline
Cocktail Consultant
FABLE Underworld Craft Cocktail Bar
12.2023 - 01.2024
Event Bartender
HOST Corporate Events
08.2023 - Current
Bartender Shift Manager
Wusong Road Tiki Bar
06.2022 - Current
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- MA Certificate of Allergen Awareness
- Commonwealth of Mass Crowd Control Training
Bachelor of Arts - Graphic Design
Southern Connecticut State University
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