JOE NOAh
Home Health Care
Greenville,NC
Summary
Dedicated service focused professionally with emphasis in customer advocacy and problem resolution. My strengths include problem solving, attention to detail, analytical skills, providing superior service, and excellent computer skills while servicing the customer with passion and excellence and a record of exceeding expectations throughout my career and achieving goals.
Overview
21
21
years of professional experience
Work History
Home Care Provider
Capital Home Health Care
02.2025 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Hospital Services-Swing
Stericycle
02.2020 - 01.2025
- In hospitals, change out dirty containers and replace them with new sharps containers, load and unload carts as needed to complete service for all hospital departments. Order supplies when needed. Train new staff in their hospital assigned to them. Used scanner technology along with learning management systems. Traveled to different hospital locations as a fill-in for staff on vacations. Distributed supplies to areas when needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Security Officer
SecurAmerica Security
07.2018 - 09.2019
- Patrol property looking for incidents such as robbery, smoke and fire and leaks inside the buildings. Patrol parking decks for vandalism and damage to vehicles. First Aid and Fire assistance. CCTV Surveillance, Daily Activity Reports. Customer Service to visitors and clients.
Technical Support Representative
Sykes
06.2016 - 04.2018
- First line customer support for Intuit QuickBooks online version for Canada customers receiving inbound calls from customers to assist with technical support. Repaired issues with the QuickBooks software and/or server issues for verified customers while utilizing multiple systems, tools and support and reference databases, Microsoft Office, Excel, CRM, Oracle, Citrix, Sales Force, Quick Base, Slack and Log Me In to gain access to customers’ computer to analyze issues with the software to find the root cause and problem solve. Issued ticket if the issues could not be resolved for further investigation.
- First line customer support for Intuit QuickBooks desktop version for US customers, receiving inbound calls from customers to assist with technical support. Repaired issues with the QuickBooks software and/or server issues for verified customers while utilizing multiple systems such as CRM ,Oracle, Citrix, Sales Force, Microsoft Office, Quick Base, Log Me In to gain access to customer desktop computer and server .Used tools and support and reference databases and issued tickets for further investigations if the problem could not be solved by first line customer service.
- QBES Intuit
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Team Supervisor/Data Management Supervisor
American Red Cross
02.2005 - 01.2016
- Donor & Client Support Center- Supervisor responsible for managing the day-to-day operations of the support floor, completing all reporting functions, managing a team of 12 representatives.
- Live remote monitoring of client facing representatives
- Auditing of donor records for accuracy
- Researching and correcting duplicate demographic records
- Enforcing company policies
- Ensuring all compliance FDA Guidelines, cGMP, SOP’s are met
- Quality Assurance and Quality Control and Inventory Control
- Achieved daily and monthly goals at 97% range
- Call center support
Education
Associate Degree - Applied Science in Law Enforcement
Beaufort County Community College
Washington, NC01.1990
Skills
- Compassionate caregiving
- Compassionate patient assistance
- Meal preparation
- Housekeeping
PROFESSIONAL DEVELOPMENT
Microsoft Office Suite PowerPoint Word, Excel, CRM, handheld scanners and radio contact. Security Officer experience in the past, Armed as well as regular security. Salesforce training, CRM. Oracle software, COVID training in safety and prevention, Blood borne pathogens. Experience in Learning management systems. I have worked with QuickBooks. Have used Adobe and other web-based programs.
Be More Award
Award received from American Redcross for honoring policies and procedures. The award is for employees that do more than expected for any employee to do, training of new and and regular staff to become higher level employees.
Timeline
Home Care Provider
Capital Home Health Care
02.2025 - Current
Hospital Services-Swing
Stericycle
02.2020 - 01.2025
Security Officer
SecurAmerica Security
07.2018 - 09.2019
Technical Support Representative
Sykes
06.2016 - 04.2018
Team Supervisor/Data Management Supervisor
American Red Cross
02.2005 - 01.2016
Associate Degree - Applied Science in Law Enforcement
Beaufort County Community College
Similar Profiles
Kaitlynn ArceneauxKaitlynn Arceneaux
Clinical Scheduler at Legacy Community HealthClinical Scheduler at Legacy Community Health
CYNTHIA OTUZICYNTHIA OTUZI
Care Giver at Capital Health Care Enterprise. Mercy Home Care SeCare Giver at Capital Health Care Enterprise. Mercy Home Care Se
Elise KoumElise Koum
Home Health Aide at Capital Care Inc Home Health AgencyHome Health Aide at Capital Care Inc Home Health Agency
J WhiteJ White
Lube Technician at Loves Travel StopLube Technician at Loves Travel Stop
Emily LocklearEmily Locklear
Assistant Director at East Carolina University- Center for Communication ExcellenceAssistant Director at East Carolina University- Center for Communication Excellence