Joe Salinas
San Antonio,TX
Summary
Successful Key Manager bringing proven expertise in retail staff training and leadership. Manages operations effectively to consistently exceed targets. Dedicated to maximizing customer satisfaction and sales by coaching and motivating exceptional performance from associates.
Overview
26
26
years of professional experience
Work History
Key Carrying Department Supervisor
The Home Depot Inc
San Antonio, TX
06.2006 - Current
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Supervised bank deposits and security procedures to support store opening and closing.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Assisted customers with locating and securing desired products.
- Opened and closed store in absence of senior managers.
- Trained associates on lift equipment.
- Was responsible for ordering of product before automated process was implemented.
- Built relationships with vendors and contractors.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Built lasting client relationships by organizing and planning sales events.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Mentored newly hired staff in upselling techniques to improve sales.
- Supervised [number] employees.
- Researched out-of-stock items to find additional inventory in other store locations.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Retail Sales Representative
Albertsons Grocery Store
San Antonio, TX
01.2001 - 01.2003
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Greeted and assisted customers in locating items and completing purchases.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Consistently met or exceeded sales quotas by assessing and meeting customer needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Processed payments and maintained accurate drawers to meet financial targets.
- Improved customer service feedback scores through outstanding service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained attractive merchandise displays to maximize purchases.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Increased store sales by cross-selling complementary items.
- Drove sales through development of successful promotional strategies and product placement.
- Executed re-merchandising of retail categories to meet shelf standards and maintain local corporate compliance.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Supported training and development of new staff on company policy, procedures and sales tactics.
Assistant Store Manager
Salinas Auto Parts
San Antonio, TX
07.1997 - 12.2000
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Southside High School
San Antonio, TX06.1997
Skills
- Customer Service
- POS Operations
- Store Organization
- Product Descriptions
- Inventory Management
- Business Development
- Cycle Counts and Audits
- Adaptable to Changing Demands
- Product Sales
- Problem Anticipation and Resolution
- Shelving
- Sales Monitoring
- Basic Mathematics
- Business Acumen
- Marketing Strategy
- Service Oriented
- Physical Stamina
- Retail Operations
- Merchandise Quality Assurance
- Handling Complaints
- Orientation and Training
- Sales Leadership
- Recruitment and Training
- Delegation and Supervision
- Critical Thinking
- Leadership Development
- Store Reset and Recovery
- Product Merchandising
- Implementing Pricing Strategies
- Customer Outreach
- Departmental Procedures
- Merchandise Promotion and Display
- Administrative Documentation
- Policy Enforcement
- Team Building and Motivation
- Relationship Building
- Health and Safety Procedures
- Employee Training
- Customer Service Management
- Staff Coaching and Training
- Driving Business Growth
- Inventory Oversight
- Multitasking and Prioritizing
- POS Terminal Operation
- Superior Work Ethic
- Flexible Work Schedule
- Inventory and Stocking
- Reporting and Performance Analysis
- Performance Monitoring
- Analyzing Profitability
- Process and Procedure Development
- Process and procedure development
- Merchandising operations
- Strategic selling
- Interpersonal Communication
- Self-Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
- Planning and Coordination
- Excellent Communication
- Decision-Making
- Dependable and Responsible
- Teamwork and Collaboration
- Written Communication
Languages
English
Native/ Bilingual
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Key Carrying Department Supervisor
The Home Depot Inc
06.2006 - Current
Retail Sales Representative
Albertsons Grocery Store
01.2001 - 01.2003
Assistant Store Manager
Salinas Auto Parts
07.1997 - 12.2000
High School Diploma -
Southside High School
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