Joe Schlumbohm
Chandler,AZ
Summary
Knowledgeable Collections/Risk Manager equipped with strategic planning and program leadership abilities honed in Consumer and Commercial Collections industry environments. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.
Overview
20
20
years of professional experience
Work History
Risk Management Analyst
Bank of the West
Tempe, AZ
04.2018 - Current
- Daily delivery of complex daily operations while ensuring service excellence congruent with bank and evolving business priorities
- Serve as a primary liaison between the bank and its third party Collection Agencies
- Work cross-functionally, building and maintaining relationships at all levels of the organization.
Collections Supervisor/Manager
Various
Tempe/ Gilbert, AZ
08.2003 - 10.2017
- Oversee the day to day operations of Collections, Loss Mitigation, Bankruptcy and Foreclosure departments
- Responsible for recruiting, interviewing and hiring new staff in addition to personnel evaluations and implementation of training programs
- Aided in the creation and management of Spanish-Speaking collections departments improving overall efficiencies and overall money collected
Inside Sales Representative
Insight Global
Tempe, AZ
03.2014 - 09.2016
- Managed a static, ever-increasing book of business (approximately 50 clients) in CRM
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
Education
Bachelor of Science (B.S - Business Administration - Management
University of Arizona
Skills
Loss Mitigation
Commercial CollectionsConsumer CollectionsMicrosoft Office SuiteWorkplace SpanishLoss Prevention Programs
Data analysis
Timeline
Risk Management Analyst
Bank of the West
04.2018 - Current
Inside Sales Representative
Insight Global
03.2014 - 09.2016
Collections Supervisor/Manager
Various
08.2003 - 10.2017
Bachelor of Science (B.S - Business Administration - Management
University of Arizona