Joe Shaw
Augusta
Summary
Hardworking well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license.
Skilled Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
22
22
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Driver
DoorDash
Augusta
06.2025 - Current
- Pick up on time
- Delivery on time
- Making sure all items are with he order
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bar Manager
Texas Roadhouse
Augusta
09.2016 - 05.2025
- Managed bar inventory and ensured stock levels remained adequate for service.
- Trained staff on cocktail preparation and responsible alcohol service techniques.
- Assisted in creating drink menus that highlighted seasonal offerings and specials.
- Maintained cleanliness and organization of the bar area throughout service shifts.
- Developed positive relationships with patrons to enhance their dining experience.
- Collaborated with kitchen staff to synchronize food and beverage orders effectively.
- Implemented safety and sanitation procedures to ensure compliance with health regulations.
- Resolved customer complaints regarding drinks or service promptly and professionally.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored cash intake to reduce discrepancies.
- Poured wine, beer, and cocktails for patrons.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Service Manager
Texas Roadhouse
Augusta
05.2013 - 05.2025
- Ensured customer satisfaction by addressing concerns and feedback promptly.
- Coordinated staff training to enhance service quality and efficiency.
- Assisted in managing daily restaurant operations and staff assignments.
- Monitored cleanliness and organization of dining areas for guest comfort.
- Supported inventory management by tracking supplies and placing orders.
- Implemented safety protocols to maintain a secure work environment.
- Collaborated with team members to deliver exceptional dining experiences.
- Communicated effectively with kitchen staff to ensure timely food service.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Adhered to customer service standards to foster satisfaction and retention.
- Created detailed reports on service activities for senior management review.
- Monitored employee performance through key metrics analysis.
- Trained new employees on the use of customer relationship management software systems.
- Ensured compliance with applicable laws and regulations related to services provided.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Provided technical support for hardware and software issues experienced by customers.
- Utilized technology to streamline service operations and improve customer experience.
- Led the recruitment and hiring process for new service department staff.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sous chef
Senator Inn & Spa
Augusta
04.2003 - 04.2012
- Collaborated with chefs to create seasonal menu items.
- Supervised kitchen staff to ensure efficient food preparation.
- Managed inventory and ordered supplies for the kitchen.
- Maintained cleanliness and organization of the kitchen area.
- Trained new kitchen staff on safety and cooking techniques.
- Prepared high-quality dishes according to established recipes.
- Monitored food presentation and quality before serving guests.
- Created a positive work environment by encouraging teamwork among staff members.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Trained kitchen workers on culinary techniques.
- Assisted in menu development and recipe testing.
- Complied with all health department regulations regarding proper food handling methods.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Monitored inventory levels to ensure adequate supplies on hand.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
- Enforced portion control guidelines to minimize costs associated with overproduction.
- Performed weekly inspections of all equipment for safety compliance.
- Established standard procedures for plating presentations.
- Contributed to the successful execution of catered events from start to finish.
- Assisted with interviewing, hiring and training kitchen personnel.
- Resolved conflicts between kitchen staff members in an efficient manner.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
- Assisted restaurant in meeting financial targets by achieving food quality objectives.
- Liaised closely with kitchen and front-of-house personnel.
- Improved performance of team members resulting in high-quality meals produced daily.
- Established and maintained regular maintenance schedule, keeping kitchen tools and equipment in operable condition.
- Developed daily specials utilizing seasonal ingredients.
- Conducted regular performance reviews with line cooks while providing constructive feedback where necessary.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Observed food safety and sanitation protocols to reduce germ spread.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared workstations with ingredients and tools to increase efficiency.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Distributed food to service staff for prompt delivery to customers.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
Education
Erskine Academy
South China, MESkills
- Vehicle inspection
- Route navigation
- Delivery management
- Inventory tracking
- Customer relationship management
- Time management
- Problem solving
- Safety compliance
- Team collaboration
- Employee training
- GPS and route planning
- Transportation
- Vehicle maintenance
- Route optimization
- Staff training
- Inventory management
- Team leadership
- Conflict resolution
- Restaurant operations
- Effective communication
- Guest service
- Staff management
- Customer service
- Goal setting
- Food presentation
- Menu development
- Culinary techniques
- Kitchen operations
- Leadership skills
- Attention to detail
- Safe handling
- Station oversight
- Equipment usage
- Kitchen equipment operation
- Food spoilage prevention
- Cash handling
- Payroll processing
- Performance monitoring
- Security oversight
- Customer relationship building
- Workplace safety protocols
- Menu updating
- Sales promotion
- Relationship building
- Decision-making
- Safety awareness
- Bar staff supervision
- Resource allocation
Certification
- ServSafe #26177254
- 3 months of training in New York on all back of house stations an all Front Of House Stations
Affiliations
- Play softball
- Play video games
- Sports
Timeline
Driver
DoorDash
06.2025 - Current
Bar Manager
Texas Roadhouse
09.2016 - 05.2025
Service Manager
Texas Roadhouse
05.2013 - 05.2025
Sous chef
Senator Inn & Spa
04.2003 - 04.2012
Erskine Academy