Joe Silicani - Jewett

• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

Perform insurance

Estimates and repairs. Assist with daily scheduling

of new delivery units as well as any hitch work. Work closely with parts,sales and warranty departments daily.

Technician, working with service writers, warranty and parts departments daily. Performing all tasks from diagnostic to new unit checks and customer delivery. Foreman, Assist service manager with scheduling and dispatch of daily work loads ,quality control and help build a great team from entry-level to ownership.