Joe Simmons
Myrtle Beach,SC
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering relationships, demonstrated at Chip Stock through innovative account management and needs-based analysis. Skilled in both residential and commercial landscaping, with a strong focus on jobsite safety and staff management. Achieved significant business growth by applying expert relationship building and management, alongside strategic business development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head Landscaper
Falvey Brothers Landscaping
03.2021 - Current
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Educated clients on proper care and maintenance of landscaping projects.
Owner
MJS Landscaping
04.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
Account Executive
Chip Stock
10.2016 - 04.2020
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
Head of Security
Smokehouse Billiards
02.2010 - 11.2012
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled cash on daily basis, which built trustworthiness, and loyalty with owners.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Scheduled bands, singers and musicians for live music nights.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
Bouncer
Celebrations Nightlife
08.2004 - 01.2010
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
Education
High School Diploma -
Providence High School
Charlotte, NC05.2000
Skills
- Customer Relationship Management
- Business Development
- Customer Service
- Account planning
- Relationship building and management
- Sales target monitoring
- Jobsite Safety
- Residential Landscaping
- Commercial Landscaping
- Staff Management
- Contract Negotiation
Certification
ServSafe Certified
Timeline
Head Landscaper
Falvey Brothers Landscaping
03.2021 - Current
Owner
MJS Landscaping
04.2020 - Current
Account Executive
Chip Stock
10.2016 - 04.2020
Head of Security
Smokehouse Billiards
02.2010 - 11.2012
Bouncer
Celebrations Nightlife
08.2004 - 01.2010
High School Diploma -
Providence High School
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