Joe Sims

29 DRUMCASTLE COURT GERMANTOWN,MD

Summary

Methodical Background Investigator with specialties. Tech-savvy with proficiency. Accurately gathers information and compiles reports of findings. Consistently builds upon skills and tackle new responsibilities.

Overview

years of professional experience

Work History

Background Investigator

Peraton

GERMANTOWN, MD

07.2024 - Current

Interviewed witnesses and related individuals obtaining essential case information.
Reviewed investigative documents including police reports, court records, and other related materials.
Cross-verified identity details using collected information.
Organized and maintained detailed case files for all investigations conducted.
Visited the subject's residence to verify residency status and conduct neighborhood canvassing.
Utilized public databases to locate persons of interest or obtain additional background information on cases.
Examined various legal records to identify pertinent information for investigations
Assessed credibility of sources through careful review of statements obtained during interviews or interrogations.
Prepared comprehensive reports summarizing findings from each investigation conducted.
Secured access to otherwise unavailable confidential data through coordination with local law enforcement.
Scrutinized transactions to uncover potential fraud schemes.
Created and submitted reports regarding background investigations, highlighting special findings.
Reviewed appropriate records to obtain facts about individuals.
Contacted references by phone and in person to validate information.

Call Center Representative

Meduit

Gaithersburg, MD

11.2021 - 07.2024

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Developed effective working relationships with team members across multiple departments.
Attended regular training sessions on updates and changes within the industry or organization.
Participated in daily huddles with team members in order to discuss common goals and objectives.
Provided assistance with various customer service issues through phone support.
Initiated recovery actions for delinquent accounts by reaching out through telephone or postal services.
Provided customer service support to patients who had questions about their bills or payments due.
Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
Researched complex billing issues involving multiple providers or services rendered over a period of time.
Updated patient accounts with information obtained from internal departments or external sources.
Processed credit card payments from patients in accordance with office policy.
Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
Ensured HIPAA compliance by maintaining confidentiality
Ensured timely settlement of patient-insurer payment disputes.
Created and processed claims to third-party payers using specific coding guidelines.
Provided technical support to users with hardware and software issues.
Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
Resolved complex problems by troubleshooting hardware and software applications.
Developed innovative solutions for IT issues.
Reset passwords and managed user access.

Education

Bachelor of Science - Information Technology - Cyber Security

Strayer University

Washington, DC

12-2023

Skills

Investigative research
Effective communication skills
Excellent interviewing capability
Surveillance techniques

Superb problem-solving skills
Interview techniques
Adaptability
Crisis Management

Accomplishments

Graduated Magna Cum Laude at Strayer University
President's List at Strayer University from Fall 2018 - January 2021
Dean's List at Strayer University from January 2021 - December 2023
Installed Call Monitoring System (Meduit/March 2022)
Transferred to new contract to aid development (Meduit/August 2023)
Promoted to Scheduler (Meduit/January 2024)

Additional Work Experience

Forklift Operator

Upper Marlboro, MD

Nordstrom Distributions/ March 2021 - November 2021

Maintained accurate records of all inventory movements, including deliveries, receipts, and shipments
Ensured that safety procedures were followed when operating forklifts
Managed incoming shipments, ensuring accurate quantity and condition

Customer Service Representative, Gambrills, MD

High's Of Baltimore/ Sep 2019 to Jan 2021

Provided excellent customer service to resolve customer complaints in a timely manner
Maintained composure in high-pressure environments
Enabled team members in achieving development targets

Forklift Operator
Woodbridge, VA

Floor & Decor/ Jun 2014 to Sep 2019

Responded to customer questions, addressing product details and services promptly
Inspected loads prior to lifting to determine weight distribution and stability
Operated powered industrial trucks in accordance with OSHA regulations

References

References available upon request.

Timeline