Joe Skemp

Maintained and grew a $5,000,000 book of business.

Specialized in taking qualified fully insured businesses to a partial self funded program via various Captives.

Generated referral business from satisfied clients.

Developed strong relationships with insurance companies allowing me to negotiate superior terms and pricing.

Conducted risk assessment to identify exposures and determine the best course of action to avoid the impact.

• Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
• Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
• Approved staff hiring, termination, promotions and department transfers.
• Maintained personnel files and regularly conducted audits to verify accuracy of information.
• Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.