Joe Smith, PMP

Facilitating projects in UX Design, marketing, video production, consumer packaged goods, and events with strict timeframes and budget constraints, solving problems and coaching senior leaders on the benefits of hybrid and agile methodologies.

• Manage and consult on a total of 10-15 projects per year, with budgets ranging from $10,000-100,000.
• Manage the full project life cycle, from cradle to grave, including creating scope, WBS, Budgeting, execution, and closing of projects.
• Organize and facilitate meetings with clients and stakeholders to better understand project goals and requirements, and to discuss any necessary changes to the project plan.
• Identifying key areas of process improvement, implementing new project management software including Microsoft Project, Asana, and Jira, and CRM’s, ensuring projects came in on time and under budget.
• Coaching cross-functional teams on scrum methodologies, and working to identify barriers to timelines, and work more efficiently as a team.
• Drive improvements and accelerate project progress by continually reviewing performance, budgets, and project timelines.

Manage all operations for nationally touring jazz band, including creating and maintaining organizational standards and goals. Maintaining branding and identity standards through use of social media, website, and marketing material development. Communicating organizational and project visions consistently and continually to project teams, coordinating timelines across multiple teams working on the same project.

• Managing bids and contracts with multiple vendors to meet budget requirements, and keep projects on schedule, while maintaining quality standards.
• Guide full teams of writers, artists, designers, and managers, sharing information and feedback when necessary to facilitate efficient business operations.
• Enforce consistent branding and messaging standards across the entire organization.
• Spearhead hiring and training while simultaneously providing coaching to the creative personnel to achieve optimal results.

Worked as a Project Manager and a Programs Manager for education focused non-profit. While wearing multiple hats, focused on engaging a wide array of stakeholders to create collaborative solutions to keep projects on time and in budget. Applying skills in marketing, UX, web design, marketing analytics, and event production.

Project Manager

• Oversaw entire project life cycles, including project initiation, planning, scheduling, documentation, budget management, communication, issue and risk tracking, and execution for multiple projects operating concurrently.
• Demonstrated expertise in strategically managing team members, time, and resources to produce project deliverables in budget and on time.
• Systemized onboarding of new employees and contractors brought on at various stages of the project and ensured they possessed the necessary skills, providing coaching and additional skill building resources as necessary.
• Developed marketing plans including email campaigns, ppc campaigns, digital and print campaigns, while maintaining organization’s branding and identity standards, and analyzing ad spends via google analytics to meet campaign’s defined goals.
• Negotiated and monitored vendor contracts to avoid scope creep and maintain quality standards.

Programs Manager

• Aligned organization’s objectives and bridged communications with department heads to develop and plan resources for all related projects.
• Attained a $30,000 reduction in costs to bring program costs within the established budget in the first year, and an additional $10k reduction in the second year.
• Authored and updated project management documentation, timelines, and budgets, using Google Suite, Microsoft Teams, Trello, and Asana.
• Orchestrated communications for multiple international projects via remote channels such as Zoom, Microsoft Teams, and Slack.
• Executed audits and surveys of multiple programs to identify their strengths and weaknesses, met with project team and stakeholders for retrospective to collaborate and formulate recommendations for improvement, and update the lessons learned register.
• Delivered training and mentorship to aspiring project managers in project management processes, cost estimation, and scheduling, and coached project teams on hybrid and agile methods.
• Managed the redesign of the organization’s five websites using WordPress with a scope spanning information hierarchy restructuring, UX design, branding and identity standards, and redesigned event ticketing systems. Resulting in meeting goals of increased customer engagement, lower processing fees for tickets, and improved information tracking through project life cycle.

Managed retail online sales for motorcycle aftermarket parts distributor. Leveraging experience in marketing and inventory maintenance to improve current eCommerce websites and add additional stores with new product lines.

• Worked with executive management to identify and collaborate on solutions for communication errors between the receiving and shipping department.
• Utilized time management systems and resource allocation skills to exceed sales goals by $20,000 in the first two quarters.
• Leveraged consumer trend expertise to improve the company’s sales strategies and approaches for all product lines.
• Analyzed markets and current advertising efforts to increase profits through effective marketing campaigns that included email campaigns, organic social media reach, and creating more customer touch points.
• Identified customer pain point, and implemented after-sales customer phone and email support, which decreased returns by 30%.